Liquidation Assistant I

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Liquidation Assistant I provides administrative and operational support to the REO & Liquidation team, including REO, Short Sale, and Deed-in-Lieu (DIL) functions. This position is responsible, under general supervision, for monitoring and managing the Liquidation inbox, entering and maintaining data in servicing systems, ordering third-party services such as title reports and appraisals, and assisting with the coordination and tracking of liquidation-related activities. The role supports workflow efficiency by ensuring timely processing of requests, accurate documentation, and completion of various administrative tasks to help the team meet operational and compliance requirements.

Compensation 

This role is a non-exempt position with a Targeted Salary Range of $21/hr - $27/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Monitor the Liquidation inbox and distribute emails and requests to the appropriate team member.
• Order title reports for Short Sale and Deed-in-Lieu (DIL) files and track receipt of completed reports.
• Order appraisals, valuations, and other third-party services for REO, Short Sale, and DIL files as directed.
• Enter, update, and maintain data in servicing systems and tracking tools.
• Scan and upload documents within the document repository.
• Manage Original Collateral Documents (OCDs), including coordinating borrower mailings when required by state laws and scanning/uploading documents to the document repository.
• Track and follow up on outstanding orders, requests, and documentation.
• Provide timely, professional, and courteous support to internal and external partners.
• Assist management with special projects.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred. 
• Minimum 3 year of administrative support experience in a financial services or mortgage environment preferred.
• Proficient in performing internet research and navigating online
• Basic 10-key data entry skills preferred.
• Experience with document management and retention systems preferred; BlitzDocs experience is a plus.
• Ability to work independently, maintain confidentiality, and collaborate effectively across departments.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager

• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.

• Interaction/Supervision: Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally, does not have formal responsibility for overseeing others.

Requirements

• Physical: Work is primarily sedentary; mobility in an office setting.
• Manual Dexterity: Ability to operate standard office equipment and keyboards. Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental:  Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• Schedules: Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: LIQUI018571