Jobs at Guild Mortgage

Supports and administers production operations and sales systems, including loan origination and vendor applications. Resolves escalated tickets, troubleshoots user interface issues, manages configurations and users, performs user acceptance testing and post-production validation, and validates software defects. Partners with business analysts and product owners on requirements, supports process improvements, assists with training materials, and helps communicate system outages and enhancements.

Develop and administer Salesforce solutions for the retail sales division using Apex, LWC, Aura Components, Flows, SOQL, and custom objects. Translate business requirements into scalable solutions, manage releases and version control, perform data corrections and migrations, resolve escalated support issues, document processes, and mentor junior developers. The role also provides Salesforce subject matter expertise, automation, configuration, testing, and platform guidance.

Supports mortgage originators with lead-to-contract activities, including appointment setting, lead follow-up, database administration, credit report and AUS updates, client communication, documentation gathering, referral relationship support, and compliance-approved marketing. Maintains calendars, manages loan status inquiries, coordinates email marketing, and performs clerical duties under supervision while following SAFE Act and company restrictions.

Designs digital and print marketing materials across websites, landing pages, email, social media, and corporate brand channels. Develops creative concepts, presents designs to stakeholders, ensures brand consistency, creates digital guidelines, and delivers projects on schedule. Collaborates with copywriters, project managers, and front-end developers while supporting UX/UI, process improvements, and small web development projects.

Oversee mortgage loan production support, ensuring loan files are complete, accurate, timely, compliant, and processed efficiently. Lead and train origination support staff, manage pipelines and workloads, resolve escalated loan issues, monitor performance metrics, coordinate with borrowers, brokers, underwriters, realtors, sales, and operations, and recommend process improvements. The role also supports customer communication, quality control, risk management, regulatory compliance, and team development.

The Senior IT QA Engineer owns quality strategy and outcomes across complex technology initiatives. Responsibilities include designing automated testing solutions, integrating quality verification into CI/CD pipelines, analyzing quality and production data, developing dashboards, managing risk, leading root-cause analysis, and influencing product, engineering, architecture, security, operations, and business stakeholders. The role requires technical contributions across web, mobile, API, data, cloud, and distributed systems, plus mentoring engineers and advancing quality engineering practices.

Leads business and systems analysis for complex mortgage lifecycle initiatives, translating stakeholder needs into business, functional, data, API, integration, and nonfunctional requirements. Develops process and system models, user stories, acceptance criteria, and testing strategies; supports Agile delivery, releases, defect resolution, and post-production validation. Partners with Product, Engineering, QA, and business teams to manage dependencies, risks, and impacts across web, mobile, legacy, and integrated systems. Mentors Business Analysts and improves analysis standards and practices.

Provides administrative and operational support for REO, Short Sale, and Deed-in-Lieu liquidation activities. Monitors inboxes, enters and maintains servicing data, orders title reports, appraisals, valuations, and other third-party services, and tracks outstanding requests. Scans and uploads documents, manages original collateral documents, coordinates borrower mailings, supports internal and external partners, and assists with special projects while maintaining accuracy, confidentiality, compliance, and timely workflow processing.

Leads the company’s AI governance program by developing frameworks, policies, controls, inventories, approval processes, and monitoring for AI and LLM tools. Partners with security, engineering, IT operations, risk, legal, and compliance teams to manage AI risks, third-party due diligence, data protection, regulatory compliance, audits, training, and responsible AI adoption. Tracks emerging regulations and standards while measuring program effectiveness and driving continuous improvement.

Owns the enterprise reporting technology product roadmap, vision, backlog, requirements, sprint execution, releases, and stakeholder communications. Partners with business, analytics, development, QA, and EPMO teams to deliver accurate, compliant, scalable reporting, dashboards, and data solutions. Prioritizes work, manages dependencies and blockers, validates deliverables, monitors sprint metrics, and ensures products meet business objectives, quality standards, and customer needs.

Leads an enterprise transformation program from discovery through execution, establishing governance, integrated plans, reporting, risk management, and cross-functional delivery processes. Partners with business, technology, executive, and external stakeholders to drive modernization, automation, AI enablement, operational scalability, and improved customer outcomes. Provides guidance to project managers, facilitates strategic decision-making, manages dependencies and blockers, and supports complex initiatives in a regulated mortgage and financial services environment.

The Senior Default Business Analyst elicits, documents, validates, and manages business and system requirements for mortgage default projects. The role bridges business stakeholders and Information Systems, develops testing strategies and UAT materials, supports implementation validation, analyzes data using Power BI and DAX, identifies trends, improves processes, supports audits, and assists with regulatory and servicing updates. The analyst also mentors junior staff and resolves escalated issues.

Supports governance, monitoring, and IT General Controls for third-party relationships and external users. Responsibilities include due diligence, risk classification, identity and access oversight, least-privilege reviews, access certifications, MFA and DLP monitoring, incident escalation, remediation tracking, audit support, reporting, business continuity and disaster recovery activities, offboarding controls, process documentation, and stakeholder coordination across IT, security, compliance, legal, HR, and vendor management.

The Principal QA Architect owns the strategy, architecture, delivery, and adoption of enterprise QA technology solutions. Responsibilities include designing automation frameworks, AI-enabled testing capabilities, reporting, observability, test data solutions, CI/CD quality gates, and integrated platforms. The role remains hands-on with software development, prototyping, integrations, and troubleshooting while providing technical leadership, mentoring, roadmap ownership, stakeholder influence, and outcome measurement across QA and software delivery teams.

Provides administrative and operational support for mortgage loss mitigation, including tracking trial payment plans, preparing loan modification documentation, ordering fees and credit reports, processing investor and mortgage insurance reporting, reviewing payment exceptions, issuing regulatory letters, maintaining compliance codes, and assisting with audits and training. The role requires strong organization, communication, attention to detail, customer service, and proficiency with Microsoft Office and related software.

Supports national community lending initiatives through program analytics, ROI dashboards, event planning, reporting, partner coordination, and sales enablement. Analyzes event and lending data using CRM and business intelligence tools, manages event logistics, budgets, vendors, and compliance, and provides actionable insights to sales and leadership. Builds relationships with nonprofits and housing partners while maintaining scalable event resources and measuring community impact.

Leads IT QA teams and quality outcomes across products and delivery areas. Responsibilities include people management, talent development, QA governance, test automation strategy, release readiness, risk management, quality metrics, stakeholder partnership, resource planning, and continuous improvement. The role manages up to 15 QA analysts and drives scalable testing practices, automation adoption, delivery confidence, and customer-focused quality results.

Supports mortgage originators with lead-to-contract activities, including appointment scheduling, lead follow-up, database administration, credit and AUS updates, documentation collection, client communication, referral-source management, and compliance-approved marketing. Maintains loan status updates, manages calendars, assists with pre-qualification documentation, and answers customer inquiries while following SAFE Act and company restrictions. The role requires strong organization, responsiveness, customer service, communication, and proficiency with Microsoft Office and related software.

Manages the Loss Mitigation SPOC team, monitoring productivity, documentation, call quality, and regulatory compliance. Oversees policies, audits, complaints, appeals, escalations, licensing requirements, remediation plans, process improvements, training, hiring, and performance management. Ensures mortgage loss mitigation activities meet investor, company, state, and federal requirements, including debt collection and bankruptcy regulations.

Directs the company’s Loss Mitigation function, overseeing managers and specialists, operational performance, regulatory compliance, licensing, budgets, audits, training, reporting, and process improvements. Leads talent management, resolves escalated investor and compliance issues, ensures policies and procedures remain accurate, and coordinates system and workflow updates. The role manages 4–6 direct reports and 30–40 indirect reports while supporting mortgage default, loss mitigation, short sale, servicing, and regulatory activities.