Jobs at Guild Mortgage

Provide system support, user administration, and configuration for production operations and sales systems (including Loan Origination Software). Troubleshoot issues, handle escalations, validate defects, support UAT and post-production validation, partner with analysts and product owners, and drive process improvements and training support.

Support national community lending initiatives by developing ROI dashboards, analyzing event and CRM data, coordinating events and partners, enabling sales teams, managing budgets/contracts, and producing program performance insights to scale community outreach and homeownership programs.

Serve as a product and underwriting liaison supporting sales and operations: advise on product selection and loan structuring, answer UW inquiries, provide training and webinars, act as SME for LoanBeam and jumbo products, and help roll out product changes while maintaining strong customer service and process improvement.

Supervise day-to-day loss mitigation operations, manage and coach a team of specialists, ensure timely compliant loan reviews and FHA calculations, perform quality control and audits, handle escalations and borrower communications, produce productivity reports, and lead process improvement and training initiatives.

Process assumption applications and related documentation for loan ownership changes. Perform data entry, upload and scan documents, order/inspect required items (credit report, VOE, SSA-89, title), respond to inquiries, assist higher-level specialists with disclosures and VA site uploads, and ensure compliance with regulatory timelines and internal procedures.

Provide lead-to-contract and administrative support to mortgage originators: set and confirm appointments, manage lead databases, run credit, collect documentation, coordinate marketing and compliance-approved communications, act as customer and referral contact within SAFE Act limits, and maintain referral relationships while supporting loan file preparation for licensed teammates.

Senior Business Analyst for default and bankruptcy servicing responsible for eliciting, analyzing, documenting, and managing stakeholder requirements. Acts as liaison to IT for medium-to-complex projects, defines nonfunctional requirements, testing strategies, and business rules, maintains foreclosure tracking system codes, develops training and process documentation, ensures regulatory compliance, mentors junior staff, and supports audits and change control.

Design, develop, test, and maintain in-house IBM i applications using RPG, CL, Websmart and DB2. Collaborate with business partners and analysts to translate requirements, troubleshoot production issues, mentor junior staff, lead projects, and drive process improvements.

Perform repurchase response and loan defect resolution activities, support mortgage exam preparation, evaluate underwriting and appraisal issues, liaise with QC and operations, create internal support documents, monitor remediation plans, and assist with special projects to ensure compliance with agency and regulatory guidelines.

Lead and manage network and systems teams to design, configure, secure, and maintain LAN/WAN, cloud, and telephony environments. Oversee firewalls, SASE/zero trust, monitoring, disaster recovery, audits (SSAE/SOX), large deployments, vendor troubleshooting, and user/network access management.

Perform Lead-to-Contract and transaction coordination tasks: set and confirm appointments, manage lead follow-ups, prepare web applications, pull credit and AUS findings, collect documentation, support marketing and compliance-approved communications, maintain client/referral relationships, and provide administrative support to originators while adhering to SAFE Act and company policies.

The Investor Reporting Specialist manages accounting tasks related to loan servicing, including reporting, balancing figures, analyzing discrepancies, and ensuring timely completion of financial activities and communications with investors.

Supervise Loss Mitigation SPOC team managing inbound/outbound borrower calls for government and conventional loans; ensure compliance with investor and regulatory guidelines, monitor KPIs and call quality, coach and train staff, handle escalations, analyze call center metrics, and coordinate with servicing departments.

Develop, train, test, and integrate machine learning models; process large datasets; optimize AI systems; collaborate with cross-functional teams; document architectures; ensure ethical, performant AI solutions using cloud services.

The Loss Mitigation Supervisor oversees the Loss Mitigation department, ensuring compliance, productivity, and efficiency while managing staff and processes.

The Credit Policy Analyst maintains and interprets credit policies to ensure alignment with risk appetite and regulatory requirements while providing support for credit-related inquiries.

The Mortgage Trader manages interest rate risk by executing trades on MBS and whole loans, pricing, and supporting sales through effective communication and operational excellence. Responsibilities include monitoring market conditions, executing trades, and providing analytical insights to improve operational performance.

Prepare and submit complete, compliant loan closing packages for Conventional, FHA, VA, USDA, Bond, Jumbo and new-construction loans; verify title and construction documentation; reconcile final figures, issue closing funds, send collateral to warehouse bank, archive files, and act as lead subject-matter expert for closing operations.

Lead and manage Accounts Payable for Default Management, overseeing invoice processing in ICE, reconciling loan-level default ledgers (TBB2), driving automation, KPI monitoring, stakeholder collaboration, and team development to ensure compliant, timely payments and accurate reporting.

Serve as a shared marketing resource for top-producing loan officers: create flyers and branded Canva templates, manage social calendars and email nurture campaigns, perform SEO/GEO and social audits, distribute Homebot communications, plan and promote events, produce simple video edits, and ensure brand standards and compliance across digital and print channels.