Jobs at Guild Mortgage

Owns the enterprise reporting technology product roadmap, vision, backlog, requirements, sprint execution, releases, and stakeholder communications. Partners with business, analytics, development, QA, and EPMO teams to deliver accurate, compliant, scalable reporting, dashboards, and data solutions. Prioritizes work, manages dependencies and blockers, validates deliverables, monitors sprint metrics, and ensures products meet business objectives, quality standards, and customer needs.

Leads an enterprise transformation program from discovery through execution, establishing governance, integrated plans, reporting, risk management, and cross-functional delivery processes. Partners with business, technology, executive, and external stakeholders to drive modernization, automation, AI enablement, operational scalability, and improved customer outcomes. Provides guidance to project managers, facilitates strategic decision-making, manages dependencies and blockers, and supports complex initiatives in a regulated mortgage and financial services environment.

The Senior Default Business Analyst elicits, documents, validates, and manages business and system requirements for mortgage default projects. The role bridges business stakeholders and Information Systems, develops testing strategies and UAT materials, supports implementation validation, analyzes data using Power BI and DAX, identifies trends, improves processes, supports audits, and assists with regulatory and servicing updates. The analyst also mentors junior staff and resolves escalated issues.

Designs and manages DevOps processes, automation, CI/CD pipelines, cloud environments, containerized infrastructure, observability, and release systems. Partners with development, QA, DataOps, architecture, support, and operations teams to improve reliability, security, scalability, and performance. Responsibilities include infrastructure provisioning, monitoring, troubleshooting, root-cause analysis, technical documentation, tool evaluation, production support, and continuous improvement.

Leads full-stack software engineering and technical delivery for enterprise applications across the Microsoft .NET and Azure ecosystem. Designs scalable architectures, APIs, integrations, distributed and event-driven systems, and cloud-native solutions. Provides hands-on development, code reviews, troubleshooting, DevOps collaboration, CI/CD, production support, and operational improvement. Mentors engineers, coordinates technical delivery, manages risks and dependencies, and partners with Product, Architecture, Security, QA, and infrastructure teams.

Supports governance, monitoring, and IT General Controls for third-party relationships and external users. Responsibilities include due diligence, risk classification, identity and access oversight, least-privilege reviews, access certifications, MFA and DLP monitoring, incident escalation, remediation tracking, audit support, reporting, business continuity and disaster recovery activities, offboarding controls, process documentation, and stakeholder coordination across IT, security, compliance, legal, HR, and vendor management.

Creates, maintains, and improves sales training content, including job aids, knowledge articles, SharePoint resources, slide decks, videos, and e-learning courses. Collaborates with training, marketing, communications, operations, and subject matter experts to ensure accurate, accessible, and on-brand materials. Performs quality reviews, integrates feedback, supports regulatory and system updates, and helps equip mortgage sales teams with effective learning resources.

The Principal QA Architect owns the strategy, architecture, delivery, and adoption of enterprise QA technology solutions. Responsibilities include designing automation frameworks, AI-enabled testing capabilities, reporting, observability, test data solutions, CI/CD quality gates, and integrated platforms. The role remains hands-on with software development, prototyping, integrations, and troubleshooting while providing technical leadership, mentoring, roadmap ownership, stakeholder influence, and outcome measurement across QA and software delivery teams.

Manages Chapter 7 bankruptcy loan portfolios, prepares reaffirmation agreements and court submissions, processes invoices and payments, reviews plans and mortgage assignments, updates systems, handles customer calls and correspondence, supports audits, and ensures compliance with investor, regulatory, and document-retention requirements.

Establishes enterprise-wide integration strategy, governance, API and data interoperability standards, and long-term architecture direction. Advises executives and technical leaders, guides platform and vendor selection, manages integration ecosystems across hybrid and multi-cloud environments, and develops roadmaps, models, KPIs, and compliance practices. The role influences architectural decisions, mentors technical teams, supports proof-of-concepts, and promotes scalable, secure, and coherent enterprise architecture without serving as the primary implementer.

Designs and delivers AI training and enablement programs, including workshops, labs, webinars, playbooks, knowledge bases, and rollout materials. Translates technical AI capabilities for business audiences, incorporates responsible AI and compliance standards, assesses organizational needs, and measures adoption and effectiveness. Partners with AI, data, product, and IT teams while maintaining current content, identifying adoption barriers, and improving learning experiences across business units.

Owns enterprise data governance activities, including metadata management, data cataloging, data quality rules, lineage, profiling, report certification, PII handling, and governance workflow automation. Partners with data stewards, IT teams, business stakeholders, and senior leaders to improve data integrity, regulatory compliance, reporting quality, and governance processes. The role also supports training, stakeholder workshops, process improvement, and mentoring of less experienced professionals.

Provides administrative and operational support for mortgage loss mitigation, including tracking trial payment plans, preparing loan modification documentation, ordering fees and credit reports, processing investor and mortgage insurance reporting, reviewing payment exceptions, issuing regulatory letters, maintaining compliance codes, and assisting with audits and training. The role requires strong organization, communication, attention to detail, customer service, and proficiency with Microsoft Office and related software.

Supports national community lending initiatives through program analytics, ROI dashboards, event planning, reporting, partner coordination, and sales enablement. Analyzes event and lending data using CRM and business intelligence tools, manages event logistics, budgets, vendors, and compliance, and provides actionable insights to sales and leadership. Builds relationships with nonprofits and housing partners while maintaining scalable event resources and measuring community impact.

Leads IT QA teams and quality outcomes across products and delivery areas. Responsibilities include people management, talent development, QA governance, test automation strategy, release readiness, risk management, quality metrics, stakeholder partnership, resource planning, and continuous improvement. The role manages up to 15 QA analysts and drives scalable testing practices, automation adoption, delivery confidence, and customer-focused quality results.

Supports mortgage originators with lead-to-contract activities, including appointment scheduling, lead follow-up, database administration, credit and AUS updates, documentation collection, client communication, referral-source management, and compliance-approved marketing. Maintains loan status updates, manages calendars, assists with pre-qualification documentation, and answers customer inquiries while following SAFE Act and company restrictions. The role requires strong organization, responsiveness, customer service, communication, and proficiency with Microsoft Office and related software.

Manages the Loss Mitigation SPOC team, monitoring productivity, documentation, call quality, and regulatory compliance. Oversees policies, audits, complaints, appeals, escalations, licensing requirements, remediation plans, process improvements, training, hiring, and performance management. Ensures mortgage loss mitigation activities meet investor, company, state, and federal requirements, including debt collection and bankruptcy regulations.

Directs enterprise marketing operations, including project pipelines, workflows, campaign delivery, resource planning, budgeting, vendor performance, compliance, and process improvement. Leads marketing project managers and administrative staff, oversees marketing systems and documentation, analyzes initiative effectiveness, and partners with stakeholders and leadership to deliver aligned marketing programs. Provides coaching, training, and operational guidance while fostering a high-performing team culture.

Directs the company’s Loss Mitigation function, overseeing managers and specialists, operational performance, regulatory compliance, licensing, budgets, audits, training, reporting, and process improvements. Leads talent management, resolves escalated investor and compliance issues, ensures policies and procedures remain accurate, and coordinates system and workflow updates. The role manages 4–6 direct reports and 30–40 indirect reports while supporting mortgage default, loss mitigation, short sale, servicing, and regulatory activities.

Resolves escalated mortgage loan defects and investor stipulations across conventional, FHA, VA, USDA, jumbo, and other loan products. Reviews loan documentation, underwriting decisions, appraisals, financial qualifications, compliance requirements, and fraud risks. Researches and rebuts investor decisions, analyzes suspense trends, recommends process improvements, collaborates with processors and loan officers, and mentors junior specialists while ensuring timely loan purchases.