Jobs at Guild Mortgage

Owns enterprise data governance activities, including metadata management, data cataloging, data quality rules, lineage, profiling, report certification, PII handling, and governance workflow automation. Partners with data stewards, IT teams, business stakeholders, and senior leaders to improve data integrity, regulatory compliance, reporting quality, and governance processes. The role also supports training, stakeholder workshops, process improvement, and mentoring of less experienced professionals.

Provide administrative support to the Default/Foreclosure department including processing fees/costs and invoices, preparing audit folders, refunds and payoff requests, performing internet research for utilities/HOAs, updating internal systems, distributing mail and sales notifications, and creating summaries and spreadsheets.

Provides administrative, marketing, lead-generation, and scheduling support to mortgage originators. Creates compliant marketing materials, manages Salesforce databases and calendars, cold-calls referral prospects and recruits, schedules appointments, tracks activity metrics, coordinates branch events, answers calls, and supports customer and partner interactions. Requires strong organization, communication, customer service, responsiveness, and proficiency with office and CRM software.

Provides administrative and operational support for mortgage loss mitigation, including tracking trial payment plans, preparing loan modification documentation, ordering fees and credit reports, processing investor and mortgage insurance reporting, reviewing payment exceptions, issuing regulatory letters, maintaining compliance codes, and assisting with audits and training. The role requires strong organization, communication, attention to detail, customer service, and proficiency with Microsoft Office and related software.

Supports national community lending initiatives through program analytics, ROI dashboards, event planning, reporting, partner coordination, and sales enablement. Analyzes event and lending data using CRM and business intelligence tools, manages event logistics, budgets, vendors, and compliance, and provides actionable insights to sales and leadership. Builds relationships with nonprofits and housing partners while maintaining scalable event resources and measuring community impact.

Supports marketing and marketing technology initiatives by gathering and documenting requirements, user stories, workflows, data flows, and acceptance criteria. Partners with Marketing, Product, Engineering, QA, Compliance, vendors, and other stakeholders on websites, landing pages, CMS, analytics, tagging, SEO, forms, integrations, and accessibility. Translates business needs into actionable requirements while addressing APIs, data mapping, permissions, errors, dependencies, and system performance.

Manages and implements Microsoft 365 services, including SharePoint, Power Platform, Azure, and OneDrive. Builds solutions, administers configurations, maintains governance and development standards, resolves platform issues, and addresses automation failures and technical debt. Tracks work through Jira or Azure DevOps, supports citizen developers, monitors platform updates, and documents policies. Provides technical guidance to junior administrators and contractors, assigns work, oversees projects, and handles escalated issues.

The Senior Data Analyst gathers business and data requirements, assesses data quality and sources, maintains data dictionaries and lineage, defines KPIs, validates reports, and delivers actionable insights. The role supports data governance, PII protection, integrations, data transformation, platform performance, business continuity, and process improvement. It collaborates with stakeholders and data teams, mentors colleagues, resolves complex issues, and contributes to enterprise data strategy and technology decisions.

Leads IT QA teams and quality outcomes across products and delivery areas. Responsibilities include people management, talent development, QA governance, test automation strategy, release readiness, risk management, quality metrics, stakeholder partnership, resource planning, and continuous improvement. The role manages up to 15 QA analysts and drives scalable testing practices, automation adoption, delivery confidence, and customer-focused quality results.

Supports mortgage originators with lead-to-contract activities, including appointment scheduling, lead follow-up, database administration, credit and AUS updates, documentation collection, client communication, referral-source management, and compliance-approved marketing. Maintains loan status updates, manages calendars, assists with pre-qualification documentation, and answers customer inquiries while following SAFE Act and company restrictions. The role requires strong organization, responsiveness, customer service, communication, and proficiency with Microsoft Office and related software.

Manages the Loss Mitigation SPOC team, monitoring productivity, documentation, call quality, and regulatory compliance. Oversees policies, audits, complaints, appeals, escalations, licensing requirements, remediation plans, process improvements, training, hiring, and performance management. Ensures mortgage loss mitigation activities meet investor, company, state, and federal requirements, including debt collection and bankruptcy regulations.

Directs enterprise marketing operations, including project pipelines, workflows, campaign delivery, resource planning, budgeting, vendor performance, compliance, and process improvement. Leads marketing project managers and administrative staff, oversees marketing systems and documentation, analyzes initiative effectiveness, and partners with stakeholders and leadership to deliver aligned marketing programs. Provides coaching, training, and operational guidance while fostering a high-performing team culture.

Directs the company’s Loss Mitigation function, overseeing managers and specialists, operational performance, regulatory compliance, licensing, budgets, audits, training, reporting, and process improvements. Leads talent management, resolves escalated investor and compliance issues, ensures policies and procedures remain accurate, and coordinates system and workflow updates. The role manages 4–6 direct reports and 30–40 indirect reports while supporting mortgage default, loss mitigation, short sale, servicing, and regulatory activities.

Resolves escalated mortgage loan defects and investor stipulations across conventional, FHA, VA, USDA, jumbo, and other loan products. Reviews loan documentation, underwriting decisions, appraisals, financial qualifications, compliance requirements, and fraud risks. Researches and rebuts investor decisions, analyzes suspense trends, recommends process improvements, collaborates with processors and loan officers, and mentors junior specialists while ensuring timely loan purchases.

The VP and CISO will establish and lead the enterprise information security program, define security strategy and roadmap, oversee security architecture, policies, compliance, risk management, third-party partners, and security operations. The role advises executives and the Board, manages distributed security teams, engages regulators and auditors, and translates cybersecurity risks into strategic business decisions.

Leads the design and modernization of secure, scalable, resilient cloud platforms. Develops reference architectures, reusable engineering patterns, automation frameworks, IaC, CI/CD standards, security controls, observability, disaster recovery, and operational practices. Partners with architecture, engineering, security, SRE, and delivery teams to guide implementations, evaluate technologies, support cloud migrations, improve reliability and cost efficiency, and mentor technical teams.

Leads and matures the organization’s third-party risk management program, including vendor onboarding, risk assessments, continuous monitoring, remediation, contract security requirements, regulatory alignment, reporting, and executive risk guidance. Partners with Information Security, Legal, Compliance, Procurement, Privacy, and business teams to manage vendor security, privacy, operational, continuity, and concentration risks.

Establishes Guild Mortgage’s enterprise integration strategy, governance model, API and data interoperability standards, and long-term architecture roadmap. Leads integration governance, ecosystem and platform selection, executive alignment, compliance, vendor negotiations, and change management. Advises technical leaders on architecture, security, quality, and standards; develops models, roadmaps, KPIs, and executive presentations; mentors architects and promotes integration excellence. The role is strategic and advisory rather than implementation-focused, covering hybrid and multi-cloud environments and emerging event-driven and AI-driven integration approaches.

Supports mortgage origination compliance through complaint investigations, regulatory and investor examinations, risk-based monitoring, transactional testing, regulatory research, root cause analysis, reporting, and remediation. Independently manages multiple compliance matters, develops testing methodologies and monitoring materials, communicates findings to regulators and leadership, and recommends improvements to compliance controls and the Compliance Management System.

Leads the company’s AI governance program by developing frameworks, policies, controls, inventories, approval processes, and monitoring for AI and LLM tools. Partners with security, engineering, IT operations, risk, legal, and compliance teams to manage AI risks, third-party due diligence, data protection, regulatory compliance, audits, training, and responsible AI adoption. Tracks emerging regulations and standards while measuring program effectiveness and driving continuous improvement.