As a LINUX Support Specialist, you will be responsible for providing technical support for Linux-based systems and applications. Your role will involve troubleshooting, diagnosing, and resolving issues reported by users, ensuring optimal system performance and reliability.
How you will do it
- Provide level 1 and level 2 support for Linux environments, including user account management and system configuration.
- Troubleshoot and resolve technical issues related to Linux operating systems and applications.
- Maintain and monitor system performance, ensuring uptime and reliability.
- Collaborate with cross-functional teams to address and resolve system-related problems.
- Document and track support requests in the ticketing system, ensuring timely resolution.
- Assist in the installation, configuration, and upgrading of Linux operating systems and related software.
- Participate in training and mentoring users on Linux best practices.
What we look for
Required
- 0-1 year of experience in IT support or a related role.
- Basic knowledge of Linux operating systems and command-line interfaces.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
Preferred
- Familiarity with scripting languages (e.g., Bash, Python).
- Experience with ticketing systems and user support processes.
- Understanding of networking concepts and protocols.
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What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
