Line 1 Risk Manager

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a Line 1 Risk Manager is responsible for managing and mitigating technical risks within the Technology Business Unit according to the organisation’s Risk appetite within the technology org.

Individual Accountabilities

• Assess and identify risks associated with day to day operations, processes and activities within the technology business unit
• Establish a continuous monitoring process to manage new or evolving technology risks that could impact the organisation including assessing the risk severity and likelihood, and ensuring effective risk mitigation strategies are implemented
• Regularly review and test controls to ensure there is effective risk mitigation in place
• Provide regular detailed reports listing all identified risks, escalating areas where risk assessment is pending, provide visibility of risk exposure and provide confidence of mitigation plans to senior management and executive stakeholders
• Define and maintain risk heatmap demonstrating movements of risk and proving the effectiveness of risk mitigation plans, or escalating where risk mitigation is inadequate
• Accountable as the governing body to enforce adherence to risk controls, escalating to Line 2 risk and CTO where controls are not being adhered to
• Provide training and awareness training programs for technology staff on risk management practices and policies
• Assess technical risk for hot patches for incident resolution.
• Implement governance of technical risk management, embedding risk approvals within release management processes, driving accountability for technology team to address risks identified

Qualifications and Experience

• 5+ years experience in technology risk
• Proven experience in risk and control management practices including in-depth knowledge of risk frameworks
• Experience in the execution of risk management activities including risk identification, risk assessment and control assurance activities
• Experience in developing and enforcing technical risk controls, guidelines and processes
• Knowledge of industry standards for engineering controls, including security controls applicable to managing code reviews via GitLab or GitHub.
• Strong communication and negotiation skills with the ability to influence a wide range of stakeholders including technical leads, solution architects, enterprise architects and Engineering teams, as well as C-suite executives
• In-depth knowledge of ISO27001 controls as they relate to software development including infrastructure.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).