Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?
As a Lifecycle Marketing Manager at Flex, you will play a critical role in driving business growth by overseeing transactional communications with our customers, ensuring a seamless experience using Flex.
You will own and optimize product-led messaging within the customer lifecycle (e.g., payment confirmations, reminders, status updates), and multi-channel campaigns (email, push, SMS) to ensure customers understand and can successfully use Flex. You will oversee a high volume of unique campaigns across segmented user journeys to drive engagement, enhance customer satisfaction, and improve retention. You’ll collaborate closely with Product, Marketing, Strategy, Compliance, and Customer Support to align messaging with product updates and customer needs while ensuring regulatory compliance.
We are looking for a data-driven Lifecycle marketer with experience optimizing transactional communications who thrives in a high-execution, fast-paced environment. You are a strong cross-functional collaborator and are comfortable balancing strategic planning with hands-on execution. If you are highly organized, action-oriented, and passionate about creating seamless customer experiences, this role is for you.
Key ResponsibilitiesTransactional Communications Ownership: Maintain and optimize transactional communications (payment confirmations, reminders, status updates, and related product-led messaging) to ensure a seamless customer experience across product and owned channels (email, SMS, push).
End-to-End Campaign Development: Own the full lifecycle of communications — strategy, messaging, campaign development, and automation — across segmented user journeys, without relying on a dedicated creative team.
Performance Analysis & Optimization: Track and analyze campaign performance to identify opportunities that improve customer engagement, retention, and overall communication strategy. Run a structured A/B testing agenda and translate results into concrete next steps.
Cross-Functional Collaboration: Partner closely with Product, Marketing, and Compliance to support new product launches, regulatory compliance requirements, and customer experience enhancements. Act as the go-to voice on transactional comms in cross-functional conversations.
Critical Incident Response: Execute real-time communications to support critical incident resolution during the rent cycle, including occasional on-call support during nights and weekends.
Experience- 5+ years of experience in CRM or lifecycle marketing email and SMS campaign management, preferably in a highly regulated industry (e.g., FinTech, HealthTech).
- Proven experience managing campaigns across multiple channels (email, SMS, push) from creative development through execution, with a strong focus on A/B testing and continuous optimization.
- Proficiency with email and SMS marketing platforms (Braze preferred), A/B testing tools, and analytics software. Comfort with segmentation logic and campaign QA
- Strong ability to analyze data and translate insights into actionable strategies for improving marketing performance and customer engagement.
- Strong executor, able to move projects forward independently and with minimal oversight.
- Experience with building AI-assisted approaches for repeatable work (segmentation, QA, drafts, analysis), with sound judgment on when to rely on AI output versus apply closer human review
- Highly collaborative, with the ability to work cross-functionally with marketing, product, data, and compliance teams. Demonstrated ability to influence cross-functional stakeholders.
- Creative, innovative thinker with a passion for optimizing user experience through digital communication channels.
- Familiarity with telecommunications regulations (TCPA, CCPA, CAN-SPAM, etc.) and understanding of the importance of compliance in marketing communications.
This is a hybrid position with on-site expectations of 3 days per week in our New York or San Francisco Headquarters.
Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and our internal leveling guidelines. For candidates located in our Tier 1 (NYC/Bay Area) markets, the base salary pay range for this role is below. Flex utilizes a geographic pay differential based on a cost of labor index. If you are located outside of the cities listed below, your starting pay will be adjusted to align with the market conditions of your specific geographic zone. Please speak with your recruiter for additional information regarding the specific range for your location.
We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.
Offices
Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
Benefits
For full-time U.S. employees we offer:
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Free Flex subscription
For full-time non-U.S. employees, we offer:
- Competitive compensation + company equity
- Unlimited PTO
Skills Required
- 5+ years of experience managing lifecycle marketing email and SMS campaigns, including A/B testing and customer communication optimization
- Proficiency with email and SMS marketing platforms, preferably Braze
- Experience with A/B testing tools and analytics software
- Comfort with audience segmentation logic and campaign quality assurance
- Ability to analyze data and translate insights into marketing strategies
- Experience building AI-assisted approaches for segmentation, quality assurance, drafting, and analysis
- Track record driving acquisition, retention, and reactivation through targeted messaging and segmentation
- Ability to collaborate cross-functionally with marketing, product, data, and compliance teams
- Ability to influence cross-functional stakeholders
- Creative and innovative approach to optimizing digital customer communications
- Experience in risk or regulated industries, preferably financial services
- Familiarity with TCPA, CCPA, CAN-SPAM, and related telecommunications and marketing regulations
- Ability to work hybrid, onsite three days per week in the New York or San Francisco headquarters
What the Team is Saying
What We Do
Flex, an NYC-headquartered FinTech company, has created a trusted rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult; we’re here to change that! We enable our users to pay rent throughout the month on a schedule that better fits their finances and budget, while also helping them build credit. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Why Work With Us
We believe it takes a diverse team of curious, determined, empathetic, and self aware people to grow a successful company. We value the unique and dynamic perspectives our team brings to solve critical problems that impact the lives of our users and the financial decisions they make.
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Flex Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Flex believes in both in-person collaboration and remote flexibility, where a portion of our employees are local to our NYC HQ (onsite M/W/TH) and a portion are remote depending on department and role scope.
