Job Description
As Snr Lifecycle Marketing Manager, you will own and scale Henry Schein One UK lifecycle marketing engine driving faster activation, stronger product adoption, improved retention, and expansion readiness across our customer base. Working closely with Product, Customer Success, Sales, and Marketing Ops, you will turn lifecycle marketing into a measurable growth lever, directly influencing retention, expansion, and customer experience at scale.
What you'll do
Own and optimise lifecycle marketing programmes across onboarding, activation, adoption, retention, and expansion readiness
Design and build behaviour-led, segmented customer journeys across email and in-product messaging
Develop and maintain a clear lifecycle roadmap aligned to business priorities and product launches
Analyse lifecycle performance data and continuously optimise programmes to improve activation, adoption, and retention KPIs
Partner with Product and Product Marketing to devise the strategy for ongoing feature adoption and communicate customer value effectively
Partner with Customer Success to reinforce onboarding and engagement programmes without duplicating effort
Partner with Sales to drive upsell through marketing-led nurture and expansion readiness signals
What you’ll bring with you
Experience in lifecycle marketing, CRM marketing, or customer marketing within a B2B SaaS environment
Proven track record of improving activation, adoption, retention, or expansion metrics
Strong understanding of segmentation, behavioural triggers, and customer journey design
Commercial mindset with the ability to connect lifecycle activity to business impact
Experience working cross-functionally with Product, Sales, and Customer Success
Strong analytical capability and comfort working with performance data and experimentation
Clear communicator, able to influence stakeholders and align teams around shared outcomes
Organised, proactive, and comfortable operating in a fast-paced environment
Experience mentoring junior team members
Diversity at Henry Schein One
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our Shared Values
Everyone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
Each Person is as Important as the Next
Open Communication
Diversity & Inclusion
Caring
Corporate Citizenship
People are our Greatest Asset
Career
Ethics
Recognise Creativity & Encourage it
Shared Success
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
Skills Required
- Experience in lifecycle marketing, CRM marketing, or customer marketing within a B2B SaaS environment
- Proven track record of improving activation, adoption, retention, or expansion metrics
- Strong understanding of segmentation, behavioral triggers, and customer journey design
- Commercial mindset with the ability to connect lifecycle activity to business impact
- Experience working cross-functionally with Product, Sales, and Customer Success
- Strong analytical capability and comfort working with performance data and experimentation
- Clear communication skills and ability to influence stakeholders and align teams around shared outcomes
- Organized, proactive, and comfortable operating in a fast-paced environment
- Experience mentoring junior team members
Henry Schein Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Henry Schein and has not been reviewed or approved by Henry Schein.
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Healthcare Strength — Health, dental, and vision coverage is broadly comprehensive, with multiple plan options and wellbeing/EAP resources emphasized. Benefits breadth helps bolster overall total‑rewards value.
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Leave & Time Off Breadth — Paid time off and holidays are described as meaningful, with structured carryover practices in some areas. Paid parental leave is available, enhancing the overall time‑off offering.
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Retirement Support — A 401(k) plan with company match is part of the standard package, with plan documents noting employer discretion on match settings. The program has been characterized positively in prior periods, contributing to total compensation.
Henry Schein Insights
What We Do
Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 20,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental and medical laboratories, government and institutional healthcare clinics, as well as other alternate care sites.
