Your tasks
Main Accountabilities
Sell modification of service contract coverage
Sell technical upgrade
Project a professional company image through phone interaction and customer visits
Make quotation for upgrade of service coverage
Make quotation for technical upgrade
Make quotation for parts-kits
Make quotation for moves (complete info from PM)
Follow sale process (with CRM included recontact customer)
Weekly report of activities
Visit customers to present Service products, contracts and upgrade solution
Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
Your profile
Training/Education
Technical bachelor’s degree or relevant similar experience
Degree of business school or equal through experience
SPIN Selling, Miller Heiman PSS, Trusted Advisor Level 3
Professional Experience
Minimum 2 years’ experience in Customer Service. or technical dept and in sales
Basic Marketing Skills for industrial goods in B2B environment
Confidence and dexterity in dealing with customer inquiries about sales offers made
Leadership/Other
Methodical
Good time management
Communication
Willing to teamwork
Tools: Microsoft Office + internal software
Customer oriented
Business Knowledge
Mechanical background
Willing to travel
Car license
English CEFR B2 (upper intermediate)
Top Skills
What We Do
Kardex is a global industry partner for intralogistics solutions and a leading provider of automated storage solutions and material handling systems.
Kardex consists of two entrepreneurially managed divisions, Kardex Remstar and Kardex Mlog. Kardex Remstar develops, manufactures, and maintains dynamic storage and retrieval systems, while Kardex Mlog offers integrated material handling systems and automated high-bay warehouses.
Kardex also acts as a global AutoStore™ partner, offering flexible and modular storage and order fulfillment solutions. Kardex Remstar, Kardex Mlog, and Kardex AutoStore are partners to their customers throughout the entire life cycle of a product or solution, starting with the assessment of customer requirements, through planning, realization, and maintenance of customer-specific systems, to ensuring high availability and low life cycle costs by means of customer-oriented life cycle management.
The Group employs around 2,500 people in over 30 countries. Kardex Holding AG has been listed on the SIX Swiss Exchange since 1989.
