At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About the Role
Life ClaimsAssess CI claims , ensuring completeness and accuracy of documentation
Coordinate with internal teams, medical providers, claimants, and agents to obtain and verify required information.
Investigate complex cases and make settlement decisions or escalate to supervisors or medical consultants as appropriate.
Monitor and control turnaround time to ensure timely processing and compliance.
Maintain service quality and support team efficiency, reporting directly to the CI Team Leader.
Communicate with claimants and agents regarding required documents and claim status updates.
Responsible for other relating tasks as assigned to align with business policy and build long term business growth.
Explore opportunity to improve work flow and build healthy environment
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link
https://www.aia.co.th/th/about-aia/privacy/candidate
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
Skills Required
- Assess CI (critical illness) claims ensuring completeness and accuracy of documentation
- Coordinate with internal teams, medical providers, claimants, and agents to obtain and verify required information
- Investigate complex cases and make settlement decisions or escalate appropriately
- Monitor and control turnaround time to ensure timely processing and compliance
- Communicate with claimants and agents regarding required documents and claim status updates
- Willingness to undergo criminal background check as part of hiring process
- Adhere to company policies and PDPA (data protection) requirements
What We Do
AIA Group Limited is a multinational insurance and financial services corporation headquartered in Hong Kong, providing life insurance, savings, and health protection products across the Asia-Pacific region.
