The Role
Coordinates global licensee Gauge Lab activities, including gauge and tooling procurement, rentals, sales, calibration, verification, qualification, inspections, shipments, records, and reporting. Serves as the primary liaison between licensees and internal teams, resolves gauge-related inquiries, supports audits and operational coverage, and identifies process improvements. Maintains accurate transaction, certification, inventory, and asset-status records while providing professional customer service.
Summary Generated by Built In
- Coordinate and administer all Gauge Lab activities related to the global licensee network within LEC 3.0.
- Ensure compliance with established Gauge Lab procedures, quality standards, and documentation requirements.
- Serve as the primary point of contact between internal departments and licensees regarding gauge-related activities.
- Maintain accurate records of gauge transactions, certifications, qualifications, and inventory within LEC 3.0 and the Gauge Lab application.
- Support the operational readiness of the global licensee network by coordinating procurement, calibration, verification, qualification, and inspection activities.
- Communicate status updates, issues, and recommendations to the Licensee Management Team and other stakeholders.
- Provide exceptional customer service while maintaining professional relationships with licensees and internal customers.
- Process incoming global requests for gauge and tooling procurement, rentals, sales, recalibration, verification, and related Gauge Lab services.
- Coordinate the inspection and qualification of connection samples in accordance with company standards.
- Maintain and update Gauge Lab records to ensure accurate tracking of licensee transactions and asset status.
- Partner with the Licensee Procurement Expeditor to coordinate international shipments and required export/import documentation.
- Prepare and distribute qualification reports and supporting documentation for licensees and regional auditors.
- Investigate and resolve gauge-related issues and inquiries from licensees while working within the Gauge Lab.
- Participate in departmental meetings, licensee meetings, audits, and other assigned business activities.
- Provide backup support for regional licensee activities and operational coverage when required.
- Communicate the operational status and performance of licensees to the Licensee Management Team.
- Promote continuous improvement by identifying opportunities to improve Gauge Lab processes and licensee support.
- Perform additional duties and special projects as assigned by the reporting manager.
- High School Diploma or GED is required; additional advance education is a plus.
- Must be able to read, write, and comprehend English.
- 1-3 years of experience within tubular inspection and gauge lab.
- Demonstrated ability to work under pressure.
- Knowledge of MS Office, i.e., Word, Excel, and PowerPoint.
- Ability to work in an ERP type application.
- Must be self-motivated, detail oriented, and self-reliant.
Skills Required
- High School Diploma or GED
- Ability to read, write, and comprehend English
- 1-3 years of experience within tubular inspection and gauge lab
- Ability to work under pressure
- Knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Ability to work in an ERP-type application
- Self-motivated, detail-oriented, and self-reliant
- Additional advanced education
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The Company
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
