Liability Supervisor

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate can learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the minimum limits auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary:

As a Liability Supervisor, you are responsible for the overall quality and success of the team you supervise. You will lead and mentor the team, providing direction and guidance on both non-complex and complex Bodily Injury Claims and create a positive, goal-oriented environment.

Job Responsibilities:

•    Guides and manages the performance and professional development through coaching and mentoring of technical staff, including performance evaluations and salary reviews.
•    Performs regular file reviews and audits to determine compliance with best practices.
•    Facilitates and promotes consistent, positive Department financial results by actively strategizing with and providing appropriate guidance and authority to technical staff. 
•    Monitor claim compliance as it pertains to claims practices and company policy
•    Provide authority and guidance on all bodily injury claims regarding coverage, liability and damages
•    Identify potential risk that could have an adverse impact on departmental and company results
•    Assist senior management in the development and implementation of training as needed to ensure compliance and proper claim handling
•    Vendor management ensuring work product and expenses are in accordance with company guidelines
•    May be called upon to perform additional duties as needed

Qualifications:

Required

• At least seven (7) years of non-standard personal lines casualty claims handling experience.
• At least three (3) years of leadership, supervision, and training of others within a claims organization.

Preferred

• Bachelor’s degree.
• Nonstandard auto claims handling experience.

Core Competencies:

• Communication and analytical ability at a level to interact with associates, managers, agents, and vendors.
• Demonstrated team building and coordination skills.
• Must possess strong interpersonal skills and the ability to present critical information to senior management.
• Ability to manage multiple priorities and work independently.
• Must meet company guidelines for attendance and punctuality and professional appearance/decorum.