EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As a Liability Specialist you will be responsible for providing proactive support and guidance relating to the assessment of liability, investigations and the determination of claims. This role operates in a customer-focused environment, with an emphasis on the proactive management of claims.
You’ll draw on your broad experience across various facets of workers compensation and deliver creative, strategic advice in line with Victorian workers compensation legislation and WorkSafe Victoria guidelines.
This will be a full time,12 month contact position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
- Assess all aspects of liability on your allocated claims pursuant to legislation, guidelines and authorised limits
- Meet required time frames and keep all key stakeholders informed of progress
- Proactively manage claim determinations for complex claims, ensuring clear documentation of actions throughout the determination process
- Maintain accuracy of claim determination data in Worksafes and EML’s systems
ABOUT YOU
- Previous experience handling claims liability decisions and/or a background in worker’s compensation would be advantageous
- High level of resilience and a willingness to hold complex conversations
- High attention to detail and organisational skills
- Effective communication and conflict resolution skills
- Effectively listen and understand the needs of the customer
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
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What We Do
At EML we take great pride in helping people get their lives back after a workplace injury.
Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support.
Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference.
We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
