Level 2 Technical Support Intern
Onsite at our Mt. Laurel, NJ Corporate Office
We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment
As a Level 2 Technical Support Intern, you are responsible for providing technical assistance and support to our stakeholders, resolving issues, and ensuring a seamless experience. The internship is designed to expose the intern to various aspects of technical support, allowing them to develop practical skills and gain hands-on experience in a real-world business environment.
Requirements:
- Enrolled in an accredited college/university pursuing a degree in IT, MIS, Computer Science, or related discipline.
Preferred:
- Enrolled in an accredited college/university pursuing a degree in IT, MIS, Computer Science, or related discipline.
Responsibilities:
- Primary L2 support for escalated issues from the L1 Service Desk team, which will include local and remote support. Document all troubleshooting and resolution steps using Pinnacle’s ITSM tool (FreshService).
- Participates in IT projects and facility IT Infrastructure upgrades.
- Participates in application support activities.
- Administers end-user workstations and supports end-user activities using remote connection software.
- Investigates user problems and identifies root cause; determines possible remediation; tests and implements solutions and communications.
- Performs and/or oversees software and application testing, installation, and upgrades.
- Installs, configures, and maintains computer workstations, and other related equipment/devices/systems.
- Troubleshoot infrastructure issues such as firewalls, networks & VPNs. Additionally, support systems and applications to identify and correct malfunctions and other operational difficulties.
- Develops, documents, and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
- Maintains confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
- Collaborates with IT team as needed to drive results.
- Other duties as assigned.
Join our team. Join our mission.
Qualifications Education Required High School/GED or better. Preferred Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Enrolled in an accredited college/university pursuing a degree in IT, MIS, Computer Science, or related discipline.
- High School diploma or GED (minimum).
- Bachelor's degree preferred.
What We Do
Pinnacle Treatment Centers is a leading provider of comprehensive substance use disorder treatment services. Founded in 2006, Pinnacle has expanded into nine states (California, Georgia, Indiana, Kentucky, New Jersey, North Carolina, Ohio, Pennsylvania, and Virginia) and includes Aegis, Recovery Works, Stepping Stone, and more in our Pinnacle Family of Companies. Pinnacle was created to help individuals, families, and communities combat substance abuse and find lasting recovery. Our commitment to our patients is built on the quality, customization, and easily accessible nature of our care. Our approach to addiction treatment is holistic. We don't just treat the symptoms, but each aspect of a person; mental, physical, emotional, and spiritual. We off full-service treatment, including detox, inpatient treatment, outpatient programs, medication-supported recovery, transitional housing, and ongoing support. We harness the power of the latest research and complement it with compassionate care to address every facet of addiction. Our commitment to excellence and patient well-being means each person receives the support they need for a sustainable recovery. We're not just a treatment company; we're a community that creates a sense of hope in every step taken, and support in every heart we touch. Everyone knows someone who’s struggled with addiction, we’re no exception; we take addiction personally. That’s why Pinnacle provides the highest quality addiction treatment from a team who genuinely cares.
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