Foxit Software

Level 1 EMEA Support Engineer

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Skopje, Skopski

In-Office

Software

The Role

Opening from Default - All locations

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com.

We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support representatives will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly and create written documentation, requiring excellent written and verbal communication.

Responsibilities:

Identifying software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Installing and configuring software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking to customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.

Requirements:

A degree in computer science or information technology will be considered an advantage.
Any certification in Microsoft, Linux, Cisco, or others is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Excellent communication skills, written and verbal communication.
Proficiency in Windows /Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Excellent written and spoken English, German is a must.

The role description doesn't fit 100%? But you have the feeling that Foxit could give your career a boost? Let's talk anyway and tell us your story! We are still growing, and some job profiles are not written yet!

Foxit is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t. (We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.)

For US Positions: Being authorized to work in the U.S. is a precondition of employment. Foxit Software will not sponsor applicants for work visas.

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The Company

HQ: Fremont, CA

460 Employees

Year Founded: 2001

What We Do

Foxit is a leading software provider of fast, affordable and secure PDF solutions. Businesses and consumers increase productivity by using Foxit's cost effective products to securely work with PDF documents and forms. Foxit is the #1 pre-installed PDF software, shipped on one-third of all new Windows PCs, including those from HP®, Acer, and ASUS®.

Foxit's Software Development Kits (SDKs) help developers reduce costs and improve time to market by easily integrating industry leading PDF technology into application workflows. This technology shares the same underlying technology that powers Google's open-source PDFium project.

Winner of numerous awards, Foxit has over 650 million users and has sold to over 425,000 customers, ranging from SMBs to global enterprises, located in more than 200 countries. Since Foxit products are ISO 32000-1/PDF 1.7 standard compliant, they are compatible with your existing PDF documents and forms.

Foxit's Mission
Enabling people to create, collaborate, share, and use documents on any device.

Foxit's Vision
Foxit on every device.

To learn more about Foxit :
- Official Website: https://www.foxit.com
- Facebook: https://www.facebook.com/foxitsoftware
- Twitter: https://twitter.com/foxitsoftware