Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years).
Competitive pay and discretionary or incentive bonus eligible.
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Promote from within culture.
Why join this team?
We are a high performing, collaborative, and diverse team focused on transforming the business through engaging work on enterprise-wide product innovation
You will work across disciplines and departments, with opportunities for exposure to and partnership with Executive and Senior Management
You are a critical thinker who’s ready to take on new challenges in building a foundation for the future
Position Overview
This position plays a key role in delivering and evolving the nCino Enterprise platform as aligned with commercial lending strategies. This individual is primarily responsible for providing technical and subject-matter support to nCino end-users across the various commercial lending lines of business. The support specialist will work in collaboration with the Wintrust nCino Center of Excellence (Product and IT), Application Support, Third-Party Implementation Partners and Vendors to deliver a high-touch level of support to end-users.
What You’ll Do
Wintrust Digital Lending Delivery and End-User Support: Develop an in-depth working knowledge of both the Wintrust Digital Lending (nCino) platform and commercial lending policies & procedures in order to provide effective ongoing support to end-users across all facets of commercial lending; Handle one-on-one problem resolution with end users administered through Teams chat groups and other communication channels; Participate in training delivery to existing and new users to the platform using a variety of methods including in-person classes and via Teams; Maintain library of written training materials and author new material as needed; Perform certain System Administrator tasks in support of end-user activities and coordinate with IT partners for defect/access resolution; Monitor reports generated by the platform in support of regulatory compliance and end-user activity.
Wintrust Digital Lending Design and Innovation: Participate with other Business Stakeholders, End Users, Enterprise nCino & Salesforce Product and Center of Excellence Teams, and IT partners across Wintrust to assess functional requirements and consult on platform enhancements. Includes analyzing existing policies & procedures to determine best path forward for digital transformation.
Product Testing and Validation: Execute User Acceptance Testing and report defects back to IT to resolve issues prior to implementation.
Qualifications
3+ years working in a commercial lending environment with broad knowledge of loan origination, underwriting, closing and monitoring processes.
1+ years of experience with the Salesforce and/or nCino platforms a plus.
Must possess strong time management and organizational skills to multitask in a fast-paced environment in support of 700+ end users across many departments within commercial lending.
Excellent written and verbal communication skills. Must be able to effectively communicate with technical and non-technical colleagues. Must be able to translate technical instructions or concepts to non-technical users for their day-to-day success in the platform.
Effective presentation skills in order to deliver training to end-users via in-person or virtual meeting channels.
Benefits
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation
The estimated salary range for this role is $71,000-$92,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.
#LI-ONSITE
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Skills Required
- 3+ years working in a commercial lending environment
- 1+ years of experience with Salesforce or nCino platforms
- Strong time management and organizational skills
- Excellent written and verbal communication skills
- Effective presentation skills
Wintrust Financial Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wintrust Financial Corporation and has not been reviewed or approved by Wintrust Financial Corporation.
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Affordable Benefits — Employer covers a large share of medical premiums, making health coverage comparatively low cost. Plan options are broad and pair with HSA/FSA choices and wellbeing programs.
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Parental & Family Support — Paid maternity, parental, and adoption leave are structured and fully paid, with backup childcare access through Bright Horizons. Adoption assistance and family support resources further strengthen caregiving support.
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Retirement Support — A 401(k) with a company match and an employee stock purchase plan provide multiple savings and ownership avenues. Match mechanics and plan access are noted features of the total rewards offering.
Wintrust Financial Corporation Insights
What We Do
Wintrust Financial (Wintrust) is a financial services holding company based in Rosemont, Illinois, with $50 billion in assets. Wintrust engages in the business of providing traditional community banking services, wealth management services, commercial insurance premium financing, mortgage origination and more.
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