Lending Operations Supervisor

Job Description
As a Loan Servicing Supervisor, you'll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. you will provide day-to-day operational leadership to a team of approximately 10-15 individual contributors, ensuring the accurate and timely execution of lending operations processes while maintaining strict adherence to established policies, procedures, regulatory requirements, and team service level agreements (SLAs). In this role, you will oversee daily workflows, monitor team performance, and provide guidance and support to ensure operational goals, SLAs, and quality standards are consistently achieved.
What you'll do:

• Oversee daily lending operations processing while ensuring accuracy, efficiency, and scalability
• Drive operational excellence by supporting cross-functional initiatives and process improvement efforts
• Contribute to reporting, data analysis, and identification of optimization opportunities
• Partner with leadership and internal teams to implement process enhancements and execute key projects
• Collaborate with cross-department stakeholders to resolve issues and align on priorities
• Serve as a point of contact for external partners, maintaining strong relationships and service standards
• Supervise, coach, and develop team members through training, feedback, and performance management
• Promote best practices, accountability, and continuous improvement within the team
• Foster a collaborative, high-performance team environment focused on quality service delivery
• Balance operational oversight with people leadership in a fast-paced environment
• Ensure operational integrity while supporting organizational goals and team success

Qualifications

• 2-3+ years of experience in lending operations, financial services, loan servicing, or a related operational environment
• 1-2+ years of leadership or supervisory experience managing or mentoring individual contributors
• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field, or equivalent combination of education and professional experience
• Demonstrated experience leading teams of 10+ employees in a fast-paced, high-volume operational environment
• Strong understanding of operational workflows, service level agreements (SLAs), and performance metrics
• Proven ability to monitor team performance, manage daily workflows, and ensure operational deadlines and SLAs are consistently met
• Experience developing employees through coaching, side-by-side training, performance feedback, and team development initiatives
• Strong analytical and problem-solving skills with the ability to identify operational gaps and recommend process improvements
• Experience collaborating with cross-functional teams and maintaining productive relationships with internal and external business partners
• Excellent written and verbal communication skills, with the ability to clearly communicate expectations, updates, and operational insights
• High level of attention to detail, organizational skills, and ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Office and Google Suite
• Ability to work in a fast-paced environment while maintaining accuracy, compliance, and quality standards

Additional Information
Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Join Achieve, change the future.
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, Florida, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.