Maine State Credit Union is seeking a detail-oriented and service-focused Consumer Loan Servicer to join our Lending Operations Team. In this role, you'll play a critical part in ensuring consumer loans are accurately booked, maintained, and serviced while providing exceptional support to members and internal teams.
As a Consumer Loan Servicer, you'll work behind the scenes to support the loan process from funding through payoff. You'll review loan documentation, perform quality assurance reviews, maintain loan records, monitor collateral documentation, and help ensure compliance with credit union policies and regulatory requirements.
The ideal candidate is organized, accurate, and thrives in a fast-paced environment while maintaining a strong commitment to member service and operational excellence.
Position Summary
The Consumer Loan Servicer performs a variety of consumer loan servicing and operational functions, including loan boarding, quality assurance reviews, file maintenance, payoff processing, collateral tracking, and compliance support. This role works closely with members, vendors, and internal departments to ensure loan records are accurate, requests are handled timely, and the Credit Union's interests are protected.
What You'll Do
- Assist members, employees, and third parties with loan servicing requests and resolve loan-related issues professionally and efficiently.
- Set up, fund, and maintain consumer loans while ensuring accurate loan records and payment setup.
- Process loan payoffs, payment corrections, file maintenance, loan research, and related servicing activities.
- Monitor collateral documentation, including titles, UCC filings, insurance claims, and lien releases.
- Perform quality assurance and compliance reviews on new and modified consumer loans.
- Support audits, ancillary product claims, and process improvement initiatives within Lending Operations.
What You Bring
- 1-3 years of loan servicing, lending operations, banking, credit union, or related financial institution experience.
- High school diploma or GED required.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
- Effective verbal and written communication skills with a member-first mindset.
- Proficiency with Microsoft Office applications and the ability to maintain strict confidentiality.
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The pay range for this position is $20/hr - $24/hr based on experience.
Benefits of Employment with Maine State Credit Union:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized Dental and Vision Insurance
- 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
- Accident Insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
- Education reimbursement - up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer Paid EAP which includes 6 free mental health sessions
- Wellness Reimbursement of up to $150
Skills Required
- 1-3 years of loan servicing, lending operations, banking, credit union, or related financial institution experience
- High school diploma or GED
- Strong attention to detail, accuracy, and organizational skills
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Effective verbal and written communication skills with a member-first mindset
- Proficiency with Microsoft Office applications
- Ability to maintain strict confidentiality
What We Do
Maine State Credit Union is a community-focused financial institution founded in 1935. Serving over 36,000 members across Maine, it provides a wide range of trusted financial products and services, including personal and business banking, mortgages, and commercial loans. With a mission to put people before profits, the credit union is dedicated to fostering financial well-being and supporting the local communities it serves.
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