Lending Operations Manager (Interim – 12 Weeks)

Key Responsibilities

• New Business & Completions
• Manage and progress credit-approved deals from approval through to drawdown, ensuring timely and accurate completion.
• Provide day-to-day, hands-on oversight across the completions pipeline, identifying and resolving delays or bottlenecks.
• Liaise closely with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to deliver a seamless end-to-end process.
• Conduct and oversee KYC and AML checks, ensuring all regulatory and internal requirements are met prior to drawdown.
• Complete and oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.


• Portfolio Operations & Servicing
• Support the ongoing servicing and performance management of the loan portfolio across its lifecycle.
• Oversee covenant monitoring and reporting, ensuring ongoing compliance with borrower obligations and internal policies.
• Support loan lifecycle events including extensions, redemptions, restructures, and variations, ensuring outcomes align with risk appetite and commercial requirements.
• Assist with arrears management, collections, and early-stage enforcement activity, working closely with internal teams and external partners to achieve timely resolution.


• Operational Delivery & Change Support
• Act as a central coordination point between teams during the transition period, supporting clarity of ownership and smooth handovers.
• Use internal systems (including nCino) to track workflows, maintain accurate records, and support MI and reporting.
• Support delivery against SLAs and KPIs, maintaining a strong execution and service-focused approach during change.
• Assist with system testing, enhancements, and short-term process improvement or automation initiatives.
• Provide hands-on operational support to project, transformation, or remediation activity as required.
• Ensure all activity is carried out in line with regulatory requirements, internal policies, and procedures.
• Deliver a consistently high standard of service to both internal and external stakeholders throughout the contract period.

Required Skills & Experience

• 2+ years experience in financial services with strong hands-on knowledge of lending operations and loan servicing.
• Bridging lending experience is essential; exposure to other lending products is advantageous.
• Strong practical understanding of both completions/drawdown and post-completion portfolio servicing.
• Solid working knowledge of KYC and AML requirements within lending operations.
• Experience supporting covenant monitoring, extensions, redemptions, arrears, or collections activity.
• Proven ability to act as a coordination or “bridge” role within operational teams, particularly during periods of change or increased workload.
• Experience managing relationships with third-party suppliers such as solicitors, valuers, and collections partners.
• Confident user of loan origination and servicing systems, with a strong focus on data quality and workflow management.
• Highly execution-focused, organised, and comfortable working in a fast-paced, hands-on environment.
• Strong communication and stakeholder management skills.
• Familiarity with nCino or similar workflow / loan management platforms is beneficial.