The Claims, Insurance & Litigation Coordinator is responsible for coordinating all professional liability claims and will work with other attorneys in the Office of the Chief Legal Officer for the management of all other claims, including but not limited to general liability, D&O, automobile and property claims and will work closely with the Patient Safety and Experience Departments. This role involves maintaining detailed tracking logs, executing specialized processing tasks, and facilitating communication with external parties.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
- Accept subpoenas.
- Issue COI and Claims History Letters.
- Report claims to insurance carriers.
- Coordinate and respond to record requests.
- Administer the claims/incident/reserve data basis.
- Support and schedule Reserve & Settlement committees.
- Oversee completion of insurance applications.
- Act as point of contact for outside law firms in scheduling of OU Health parties and witnesses
- Process legal and litigation expenses for payment.
- Track deductibles.
- Administers various processes that support the Company’s management of litigation.
- Supports in-house litigation counsel on subpoena responses and discovery matters.
- Prepares and responds to email and mail correspondence for in-house litigation counsel.
- Facilitates logistics for in-house litigation counsel, such as scheduling meetings, conference rooms, conference calls, travel arrangements, etc.
- Receives and screens telephone calls and visitors, directing to appropriate individuals when needed
General Responsibilities
- Performs other duties as assigned.
Minimum Requirements
Education: Bachelor's Degree required
Experience: At least 3 years of experience in insurance, claims or legal environment required.
Certification/License Requirements:
- Certified Paralegal (CP) issued by the National Association of Legal Assistants (NALA) or successful completion Paralegal Advanced Competency Exam (PACE) offered by the National Federation of Paralegal Associations (NFPA) required within 2 years of hire.
- Oklahoma Claims Adjuster License issued by the Oklahoma Department of Insurance required within 1 year of hire.
Knowledge, Skills, and Abilities
- Advanced level proficiency in Microsoft Office products (such as Word, Outlook, Excel, PowerPoint, etc.) and a high aptitude with other types of user software
- Ability and desire to become proficient using the Company’s claims, underwriting, and other IT systems.
- Must have strong writing skills.
- Demonstrates strong detail orientation and high level of accountability.
- Ability to prioritize tasks without supervision
- Administrative support and adaptability to handle diverse responsibilities are essential, with proficiency in computer applications and strong organizational skills highly valued.
Skills Required
- Bachelor's degree
- At least 3 years of experience in insurance, claims, or a legal environment
- Certified Paralegal certification from NALA or successful completion of the PACE exam within 2 years of hire
- Oklahoma Claims Adjuster License within 1 year of hire
- Advanced proficiency in Microsoft Office products
- Strong writing, organizational, prioritization, and administrative support skills
- Ability to become proficient in claims, underwriting, and other company IT systems
What We Do
OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center and Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research.
