Legal Operations Support Associate

The Legal team is responsible for managing the legal affairs of the company, including providing legal counsel across the organization, handling disputes, and creating and enforcing intellectual property.

Let's talk about the team:

The Legal Operations Support Associate will play a key role in supporting and improving the operations of Resmed’s Legal Team.

They will be responsible for helping to ensure the efficiency, accuracy, and consistency of day-to-day Legal Operations, specifically focused on the Internet Policy Administration and Sales Terms Enforcement activities.  This is an integral role within the Legal Operations function, requiring strong attention to detail, a problem-solving mindset, and the ability to execute legal support tasks seamlessly.

Let’s talk about the role:

• Execute day to day internet policy administration and sales terms enforcement operations

• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution

• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.

• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.

• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues

• Review and validate customer internet applications, websites, listings, pricing, and promotional activities

• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms

• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse

• Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.

• Maintain and update customer databases and CRM systems

• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.

• Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.

Let’s talk about the you:

Required:

• 1-2 years of experience in commercial operations, internet sales, or policy administration.

• Strong English skills (written and verbal) to write/create basic reports and business correspondence.

• Strong analysis and critical thinking skills.

• Well organized, detailed oriented and deadline oriented

• Strong personal computer skills and familiarity with Windows-based software (including MS Word, Excel, PowerPoint, Outlook and Internet browsers).

• Experience working in a multinational company.

• Possess a process improvement mindset, with a track record of identifying and executing on continuous improvement initiatives.

Preferred:

• Experience in Operations/ Shared Services environment in multi-national operations.
• Experience working with US, European or other overseas counterparts.
• Experience with SharePoint, Oracle and CRM (Salesforce).
• Working experience with BI solutions such as Cognos, Tableau and SiSense.
• Experience with and knowledge of project management principles, theories, concepts and tools (e.g. MS Project, Visio, Agile, SDLC etc.)
• Medical device industry experience a plus 

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.