Legal Operations Specialist - Workflow & Systems Management (CLM + e‑Signature Tools)/Process Optimization & Reporting (Dashboards, KPIs, Automation)

• Fast-growing and operations-driven organization seeking a detail-oriented Legal Operations Specialist to support the Legal team through streamlined processes, systems administration, and workflow optimization.
• This is not an attorney, paralegal, drafting, or negotiation role; the focus is entirely on legal operations, process efficiency, system management, reporting, and cross‑functional coordination.
• Ideal for someone with strong administrative or operational background who excels in technology, data accuracy, and process improvement.

Scope:

• Manages end‑to‑end signature workflows using e‑signature tools, ensuring timely and smooth execution.
• Maintains legal systems including CLM, contract repositories, and matter management tools with complete and accurate metadata.
• Supports various legal operations initiatives centered around process improvement, automation, and operational efficiency.
• Creates reports and dashboards capturing contract volume, cycle times, SLA adherence, and other operational KPIs.
• Conducts regular audits to ensure data integrity and system accuracy.
• Coordinates workflows and information sharing with Legal, Sales, Finance, Procurement, and Operations teams.
• Maintains Standard Operating Procedures (SOPs), knowledge bases, and document archives to support organizational compliance and scalability.
• Ensures high-quality, organized, and reliable documentation across all legal operational activities.

• CLM systems
• DocuSign or similar e‑signature tools
• SharePoint or equivalent repository solutions

• Own and manage signature workflows end‑to‑end, ensuring timely processing and escalation when required.
• Administer legal systems (CLM, repositories, matter management tools), maintain metadata accuracy, and support enhancements.
• Develop and maintain operational dashboards and analytical reports to support legal team decision-making.
• Drive process improvement initiatives focused on workflow automation, operational efficiency, and reducing cycle times.
• Partner with cross‑functional teams to ensure smooth and consistent legal intake processes.
• Conduct periodic audits to ensure system hygiene, data consistency, and compliance with organizational standards.
• Maintain centralized documentation including SOPs, process maps, training materials, and knowledge repositories.
• Support the legal team during internal audits, due‑diligence processes, and compliance assessments by preparing data and reports.
• Assist in onboarding new tools, features, and system upgrades, including coordination with IT and vendor support.
• Enable cross‑functional teams by providing user training on legal tools and workflows.
• Ensure all operational activities adhere to internal policies, procedural guidelines, and documentation standards.

​Role Exclusions:

• This role does not include:
• Contract drafting, redlining, or negotiation
• Providing legal advice
• Paralegal work
• Litigation support
• Regulatory or government filings

• 2+ years of experience in Administration, Operations, or Legal Operations.
• Experience managing signature workflows and comfort working with e‑signature tools.
• Strong attention to detail with demonstrated ability to maintain accurate data in systems.
• Proficiency with reporting tools and ability to create dashboards and operational insights.
• Advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint).
• Experience with DocuSign and CLM systems strongly preferred.
• Familiarity with legal technology (CLM tools, document repositories, SharePoint, workflow tools).
• Strong organizational skills and ability to manage multiple cross‑functional workflows.
• Excellent verbal and written communication skills.