For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
The Hanover Insurance Group's In-House Counsel team is seeking a Legal Document Specialist to join our office in Southfield, MI. This full-time, non-exempt position offers a Hybrid/Flex work arrangement and provides an opportunity to support a collaborative legal team in a fast-paced environment. The ideal candidate is detail-oriented, organized, and enjoys managing legal documentation and processes that contribute to the successful handling of claims and legal matters.
Position Overview:
Responsible for coordination of incoming mail and document management for Claims Staff Counsel. Environment is fast-paced and high volume. Receives, assembles, and/or distributes incoming and outgoing mail. Prepares and scans documents. Responsible for the operation of the scanner module. Maintains an archived storage area. Dedicated to meeting the expectations and requirements of the internal/external customer.
In this role you will:
- Processing of incoming paper and electronic mail
- Naming, saving, and routing documents to appropriate parties
- Calendar/diary critical deadlines and appearances
- Ability to manage confidential documents and financial instruments
- Ability to prioritize mail and physical evidence and route to the proper attorney – requires discretion, independent judgment, and knowledge of legal process/documents
- Responsible for naming convention of documents/files
- Copying large files
- Open mail by hand or machine
- Index scanned document to proper claim folder and identifies the document type
- Perform visual quality checks on scanned documents
- Process out-bound mail in coordination with other office staff
- Manage confidential documents and information
- Communications and coordination with managers, attorneys, paralegals, secretaries, vendors, and others
- Other clerical tasks that may be assigned
What you need to apply:
- Minimum 3-5 years of related Administrative and document handling experience such as Claims Administration or Legal Admin/Secretary
- High school degree or equivalent
- Demonstrate the ability to comply with confidentiality guidelines
- Accurate detail oriented and organized individual who can maintain a high level of quality
- Ability to apply and develop knowledge of basic personal computer applications
- Ability to manage a consistent large volume of work
- Ability to organize and prioritize
- Communicate effectively
- Possess a high level of integrity and professionalism
- Basic Claims and Staff Counsel knowledge and ability to identify documentation
- Easily adapts to new, different, or changing situations, requirements or priorities
- Dedicated to meeting the expectations and requirements of internal and external customers
Physical Demands & Work environment:
- Ability to use a personal computer and other standard office equipment
- Ability to sit and/or stand for extended periods of time
- Work in-person in the law office a minimum of one day per week
- Ability to work in a fast paced, changing, or stressful environment
- Ability to work independently and with a team and lend assistance and/or coverage to other members of the office, as needed
CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:[email protected] and include the link of the job posting in which you are interested.
Privacy Policy:
To view our privacy policy and online privacy statement, click here.
Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.
Compensation:
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
Skills Required
- 3-5 years of related administrative and document-handling experience, such as claims administration or legal administration/secretarial work
- High school diploma or equivalent
- Ability to comply with confidentiality guidelines
- Strong attention to detail and organization while maintaining high quality
- Ability to use and develop knowledge of basic personal computer applications
- Ability to manage a consistent, large volume of work
- Ability to organize and prioritize tasks
- Effective communication skills
- High level of integrity and professionalism
- Basic claims and staff counsel knowledge, including ability to identify documentation
- Ability to adapt to changing situations, requirements, or priorities
- Ability to work independently and collaboratively
- Ability to work in person in the law office at least one day per week
- Ability to sit or stand for extended periods and work in a fast-paced or stressful environment
The Hanover Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hanover Insurance Group and has not been reviewed or approved by The Hanover Insurance Group.
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Healthcare Strength — Healthcare coverage is positioned as robust, spanning medical, dental, vision, life and disability options, alongside wellness supports like coaching and assistance programs. Access to added services such as health advocacy, flu shots, and location-specific on-site clinics appears to strengthen the overall package.
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Retirement Support — Retirement benefits are described as strong, highlighted by a 401(k) match up to 6% and additional financial programs like profit sharing/pension options in some descriptions. An employee stock purchase discount and free financial planning are also presented as meaningful financial-security add-ons.
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Leave & Time Off Breadth — Time-off benefits appear generous, with four weeks of PTO at hire, multiple holidays, and the ability to purchase additional PTO. Hybrid/flexible work arrangements are frequently presented as enhancing the overall value of total rewards.
The Hanover Insurance Group Insights
What We Do
The Hanover is a leading provider of property and casualty insurance in the United States. We’ve been named to Forbes’ list of “Best Mid-Size Employers” since 2015, and have more than 4,200 employees in 35 branch offices, covering more than two million individual and business policyholders. As an employer of choice, The Hanover provides a unique experience, combining a long, proud history of delivering its promises, and a forward-thinking, innovative culture mentality. At The Hanover, you will gain new experiences, expand your skill set, and build your career working for an industry leader and one of the fastest growing companies in the insurance industry. Our compensation and benefits programs are based on the strong belief that our people are our company's most valuable asset. We offer comprehensive benefits to help our team members stay healthy, build financial security, balance work and personal responsibilities, and achieve their professional goals.
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