Legal Customer Success Consultant- Phoenix, Tucson (JD Required)

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Hiring Remotely in Arizona, USA
Remote
72K-119K Annually
Junior
Information Technology • Legal Tech • Professional Services • Analytics • Business Intelligence
The Role
Partner with law schools to grow active users by assessing needs, developing school-specific account and marketing plans, delivering presentations, providing deep product and practice-area expertise, supporting commercial teams to uncover leads, and engaging stakeholders across students, faculty, librarians, and leadership.
Summary Generated by Built In

Due to the clientele, qualified candidates must be based in Tucson, AZ or the Phoenix, AZ area.

Do you enjoy collaborating cross-functionally to deliver on common goals?

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

This position exists to create preference and active-users in law schools in an assigned territory by assessing the needs of the customer, developing school & firm-specific business plans, and promoting the advantages of LexisNexis products and services. The Practice Area Consultant will also assist the commercial account team in uncovering leads and opportunities that result in revenue and POS.

Responsibilities:

  • Acting as a Consultative Sales Person, by supporting law school customers in order to increase active users

  • Working at all levels of a law school, including students, faculty, librarians and leadership (i.e. law school Dean-level)

  • Developing strategic account plans (which will differ school-by-school)

  • Demonstrating deep product, content or practice area knowledge; acts as internal resource for sales, marketing and segment

  • Preparing and deliver specialized customer presentations that communicate our value proposition and differentiators to create new active users

  • Conducting research, analysis of findings and shares information with product, segment and marketing

  • Developing and executing marketing strategies to meet the needs of students, faculty, and staff at law schools

Requirements:

  • Have Juris Doctorate

  • 1-2 years practice experience

  • Display excellent verbal and written communication skills

  • Experience developing and executing on account plans and coordinating key stakeholders and resources to positively impact clients

  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge

Work in a way that works for you
We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.

  • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis®

U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

Skills Required

  • Must be based in Tucson, AZ or Phoenix, AZ area
  • Juris Doctorate (JD)
  • 1-2 years practice experience
  • Excellent verbal and written communication skills
  • Experience developing and executing account plans and coordinating stakeholders
  • Outstanding networking capabilities and professional demeanor, business maturity, and technical knowledge

LexisNexis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LexisNexis and has not been reviewed or approved by LexisNexis.

  • Healthcare Strength — Healthcare options are often described as comprehensive, spanning medical, dental, and vision coverage alongside life and disability protection. Wellbeing programming such as wellness initiatives and fitness support is also positioned as part of the overall package.
  • Retirement Support — Retirement benefits are repeatedly framed as a meaningful component of total rewards through 401(k) matching and access to stock purchase opportunities. Performance bonuses and charitable matching are also included as financial-support features within the broader rewards mix.
  • Leave & Time Off Breadth — Time-off offerings are portrayed as broad, including PTO, paid holidays, sick leave, and paid volunteer time. Flexible work arrangements, including remote options and flexible hours, further strengthen the overall rewards experience.

LexisNexis Insights

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The Company
HQ: Alpharetta, GA
10,001 Employees
Year Founded: 1970

What We Do

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking. LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.

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