At Craig Swapp & Associates, we provide unparalleled personal injury customer service and results. We emphasize the excellence that should be present in a leader in the personal injury law field by putting clients first, delivering world-class service, and winning for them. We are seeking an individual who shares our core values to join our team as a Legal Case Manager for Personal Injury law for our Spokane Valley, WA office. We are looking for someone who takes pride in their work, holds themselves to high standards and seeks for excellence in all they do.
This individual will need to organize and maintain detailed case files, including legal documents, correspondence, and client communications. Track case timelines and deadlines to ensure all necessary actions are taken promptly. Update and maintain case management software database regularly.
We want someone who loves helping and serving others. This individual will be the client's main point of contact, keeping them informed with the status of their case. Address their concerns promptly and professionally. Obtain necessary information and documentation, including updated injuries and list of medical providers. Collect all relevant medical records and bills. Request billing ledgers, review outstanding balances, and list of providers. Ensure timely billing and/or a lien is in place. As well as assist with resolving contractual issues with Medicare and Medicaid, etc.
This person needs to work collaboratively with attorneys, other case managers, and legal staff. Attend team meetings and case review sessions to provide updates on case statuses. This Legal Case Manager position offers an exciting opportunity for a motivated professional to contribute to the success of our legal team and ensure the efficient handling of cases.
Excellent benefits with employee paid health, dental and a basic life coverage, 401k with employer match, paid holidays and paid time off, as well as other supplemental insurances to choose from.
Qualifications- Experience in Personal Injury Law, medical, and/or insurance industries preferred.
- Excellent communication and interpersonal skills.
- Detail-oriented with exceptional organizational abilities.
- Ability to handle confidential information with discretion.
- Familiar with various legal practice areas is a plus.
- Good customer service skills a must.
- General computer skills (working knowledge of Microsoft Word, Excel, and Outlook).
Skills Required
- Experience in personal injury law, medical, and/or insurance industries
- Excellent communication and interpersonal skills
- Detail-oriented with exceptional organizational abilities
- Ability to handle confidential information with discretion
- Familiarity with various legal practice areas
- Good customer service skills
- General computer skills, including working knowledge of Microsoft Word, Excel, and Outlook
What We Do
Craig Swapp & Associates is a regional personal-injury law firm serving Utah, Idaho, Washington and neighboring states. The firm focuses on auto, truck, motorcycle, medical malpractice, product liability and wrongful-death claims, operating multiple offices and a large litigation team. Their practice emphasizes aggressive client advocacy, rapid response, and a centralized intake model summarized by their tagline, “One Call, That’s All.”
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