Legal Billing Supervisor (Internal)

LEADERSHIP RESPONSIBILITIES

Models and reinforces organizational values and behaviors in all leadership actions. Relies primarily on experience, sound judgment and leadership skills to perform the functions of the job and achieve results in established timelines. Takes a proactive approach to anticipating and solving problems. Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities and performance standards and provides ongoing feedback and support. Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards. 

ESSENTIAL RESPONSIBILITES

• Ensures that the team’s Legal Bill Analysts provide high internal partner satisfaction and effective cost management of incoming invoices while adhering to Company policies and compliance with appropriate State and Federal regulations. 
• Manages the Company’s legal billing software, including setting up new firms and users and coordinating support for complex technical matters. Develops a thorough understanding of the legal billing process to a degree that allows for translation of technical requirements and business needs to the information technology group and coordination with vendor as needed. 
• Manages the workflow of the team including planning, assigning, and directing work. Establishes clear objectives and goals for the team and ensures timely responses and results. 
• Seeks opportunities for continuous improvement to rectify billing discrepancies to achieve a consistent invoice review and fee adjustment system. Develops modifications to procedures for efficient and accurate processing to enhance speed, quality and output. 
• Provides effective performance feedback through employee recognition, rewards and disciplinary action, with the assistance of Human Resources and department leadership, when necessary. 
• Develops and maintains reporting tools relating to the performance of the Legal Billing team and billing cost averages for external legal firms. Provides this information and analytical support to our in-house Finance and Claims teams. Performs and records random reviews to verify data accuracy and validity. 
• Performs special assignments and projects as assigned. 
 
 
QUALIFICATIONS:

EDUCATION

Education: Bachelor's degree from an accredited college or university required.    
Certifications/Licenses: Paralegal Certification preferred. 
 
 

WORK EXPERIENCE

• Minimum of five (5) years of related experience or equivalent combination of education and experience required. 
• Prior supervisory experience preferred.  
 

TECHNICAL/FUNCTIONAL KNOWLEDGE

• Knowledge of legal billing and/or workers compensation insurance claims management. 
• Proficient on the Microsoft Office Suite and able to quickly master proprietary and vended software applications. 
• Expertise in CouncilLink by LexisNexis is strongly preferred. 

MATH AND REASONING

• General: Able to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, graph, or schedule form. Able to apply concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations. Ability to derive appropriate conclusions and apply on the job. 

LANGUAGE ABILITY

• Able to read and interpret complex documents including legal bills, legal opinions, legal letters, legal briefs, claim notes, and claim data fields. 
• Able to write clear, concise reports accurately conveying technical information. 

CORE COMPENTENCIES

PROBLEM SOLVING & DECISION MAKING  

Displays confidence and willingness to make decisions within area of responsibility.

Steps back from issue to see the big picture; considers potential impact on customer and organization when making decisions.

Exhibits sound and accurate judgment. 

Escalates problems to appropriate authority as needed.

Supports and explains reasoning for decisions.

Willingly collaborates to solve problems; provides useful input and feedback to aid in decision making. 

COMMUNICATION & COLLABORATION  

Effective communicator with strong interpersonal and conflict resolution skills.

Able to successfully build relationships and adapt communication style in various environments.

Listens and requests clarification.

Responds well to questions and feedback.

Demonstrates effective group presentation and facilitation skills.

Contributes effectively in meetings.

Speaks clearly and persuasively in manner suitable to the understanding of the listener. 

CUSTOMER SERVICE  

Provides for quality customer service.

Appropriately responds to and resolves complex situations/problems.

Responds promptly to customer needs, requests for service and assistance.

Solicits customer feedback to improve service and enhance existing procedures. Responds in a timely manner.