About Us:
Ovation Law Firm is a fast-growing law firm dedicated to delivering outstanding legal services while fostering a supportive and innovative workplace. As we continue to expand, we are seeking a motivated and resourceful Legal Assistant to join our team.
About The Role:
In this role, you will work closely with our Case Managers to drive case progression, manage essential documentation, and ensure a smooth, outstanding client experience from the initial contact through the conclusion of their legal journey. Strong English communication skills are essential for success in this role.
Responsibilities:
- Act as a key point of contact for clients, providing professional, timely, and empathetic updates via phone and email.
- Guide clients through each stage of their case, clearly explaining processes and documentation requirements.
- Contact clients to obtain required documentation, factual details, and information necessary to establish case eligibility and support the Case Manager's strategy.
- Organize, review, and maintain comprehensive case files, ensuring all client information and supporting legal documents are accurate, complete, and readily accessible for the team.
- Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
- Draft, prepare, and assist in filing legal documents and correspondence as directed by the Case Manager to streamline case handling.
- Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.
Qualifications:
Must-have qualifications
- Strong English communication skills (C1 level), both verbal and written.
- Two years of professional customer service, administrative support, or legal support experience, demonstrating excellent listening, empathy, and problem-solving abilities.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent attention to detail and ability to handle multiple priorities simultaneously.
Nice-to-have qualifications
- Previous experience specifically in Lemon Law or related legal case management is a huge plus.
- Experience with Filevine.
Requirements:
- Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
- Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Mbps is required.
- Amenable to work during U.S. business hours (PST).
- Willingness to use a time-tracking tool.
Eligibility Criteria:
- This position is only open to candidates in the Philippines. Applications from candidates outside of the Philippines will not be considered.
- Resumes must be submitted in English.
- Applications that do not meet these criteria will be automatically rejected.
What We Offer:
- Earn $4-$5/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.
Work From Anywhere: Embrace the freedom of remote work. Apply today and start your exciting new journey with us! - Recharge & Relax: Benefit from 6 PTO days per year.
- Global Exposure: Opportunity to collaborate with top leaders in the legal industry.
Skills Required
- Strong English communication skills at C1 level, verbal and written
- Two years of professional customer service, administrative support, or legal support experience
- Excellent listening, empathy, and problem-solving abilities
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Excellent attention to detail and ability to handle multiple priorities simultaneously
- Ability to work independently from a home office with stable, fast internet and a quiet, professional environment
- Laptop or desktop with at least 16GB RAM and Core i5 processor or higher
- Internet speed of at least 25 Mbps
- Availability to work during U.S. business hours in Pacific Standard Time
- Willingness to use a time-tracking tool
- Previous Lemon Law or related legal case management experience
- Experience with Filevine
- Candidate must be located in the Philippines
- Resume must be submitted in English
What We Do
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win. Specializing in Lemon Law and Personal Injury, the firm fights for those dealing with defective vehicles and serious accidents. Their team helps thousands of clients recover what they are owed, securing the maximum compensation for injury victims across California through relentless advocacy and proven results.
