We at Chewy are seeking an Ethics and Compliance Analyst to join our Legal team based in Plantation, Florida, with a primary focus on ethics hotline case management and data analytics. This role offers an exciting opportunity to be part of a join a fast-paced technology-first dynamic department supporting all aspects of the organization! This role will report to the Associate Director, Ethics & Compliance, and will play a key role in triaging, tracking, and supporting the resolution of reports of misconduct. The ideal candidate has experience overseeing and managing reports of misconduct received through the Company's hotline and OpenDoor channels, ensuring timely follow-up, communication with reporters, and proper documentation of cases in the case management system. In addition to case management, this role will support program reporting and analytics, so strong Excel skills are required and experience with Tableau or other data visualization tools is strongly preferred.
What You'll Do:
Case Management Support
- Serve as primary coordinator for ongoing investigations, ensuring cases progress efficiently and within established timelines.
- Regularly follow up with investigators to track progress and ensure timely resolution.
- Communicate investigation updates to reports while maintaining confidentiality and professionalism.
- Monitor case status to identify potential delays and raise concerns to the Associate Director as needed.
Data Accuracy and Documentation
- Ensure all case data in the case management system is accurate, complete, and up to date.
- Review case documentation for consistency, including case summaries, investigation notes, findings, and resolutions.
- Conduct periodic audits of case records to identify and correct discrepancies or incomplete information.
- Collaborate with investigators to ensure proper documentation of all investigation activities, evidence, and outcomes.
Communication and Coordination
- Act as a liaison between investigators, reports, and other partners to ensure clear, timely communication.
- Provide timely reminders to investigators regarding deadlines and required documentation.
Reporting and Analysis
- Assist in preparing monthly dashboard and quarterly audit board reports.
- Respond to ad hoc reporting requests by providing timely, accurate data.
- Support quarterly quality assurance reviews by gathering case files for high-risk investigations.
What You'll Need:
- Bachelor's degree preferred.
- 2+ years of experience in ethics and compliance case management or related roles.
- Familiarity with case management system (e.g., EthicsPoint) is highly preferred.
- Proficient in business applications such as Microsoft Word, PowerPoint and Excel.
- Experience with business intelligences tools such as Tableau, PowerBI or similar data visualization platforms.
- Ability to work with multiple data sets in order to identify trends, patterns and themes that inform program insights and continuous improvement.
- Strong organizational and time management skills to track and manage multiple case simultaneously.
- Exceptional written and verbal communication skills, with the ability to clearly convey complex information to a range of audiences.
- Analytical approach with keen attention to detail to ensure data accuracy.
- A demonstrated commitment to the highest-level of judgment, ethical conduct, and integrity.
- Travel Requirement: Up to 10% travel may be required.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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