Leave Management Analyst

The role:  Leaves Management Analyst (Night Shift)

As a Leave Management Analyst, you will be an essential member of the team who will liaise with stakeholders and colleagues of different levels.

What can you expect?

• Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
• You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
• A fast-paced, exciting and friendly culture
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What you will be rewarded with?

• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will rely on you to:

• Utilize case management software to effectively manage end-to-end process of employee leaves; includes
• Confirm policy applicability/eligibility and explain job protection rights.
• Liaise with 3rd party vendors for medical information.
• Confirm and document FMLA related absences and completing all required tasks as indicated by the case management software work/task list
• Follows Standard Operating Procedures (SOPs) and company policies as well as US Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk; escalates cases to higher level for guidance and resolution.
• Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave.
• Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded.

What you need to have: 

• Bachelor’s Degree Holder.
• Effective communicator, both verbally and written, with strong interpersonal skills
• Demonstrable experience in handling employee or customer concerns
• Ability to adapt and be flexible in a dynamic environment
• Excellent organizational skills and collaborate with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint
• Amenable to work on Night Shift

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues
• Experienced BPO professional with experience handling US clients.
• Sound knowledge on group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.