Leave Management Administrator - Remote

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Our Newest Opportunity: 

We are looking for a talented individual to join our growing team as a Leave of Absence Administrator. This individual will be dedicated to providing excellent service and reliable administration to clients who have chosen to outsource their Leave of Absence administration to OneDigital. In this role, you will work closely with other Leave of Absence team members to serve multiple clients from various industries. This role is a great opportunity for a fast learner looking to continue to expand their knowledge of the continually changing landscape of leave administration and support clients with their specific absence management needs.

Essential Duties and Responsibilities (include but are not limited to):

• Assist with the day-to-day LOA administration for clients by supporting the Leave Management Specialists and Team Lead on key tasks for all assigned clients.

• Develops and maintains professional client relationships.

• Reliably attends during scheduled work hours as required.

• Provide accurate reporting and feedback as it relates to the status of the leave process for both client and internal team members.

• Process incoming communications, faxes and documentation for the team and prioritize, escalate, and resolve accordingly.

• Courteously answer inbound team phone calls and provide a high level of customer service with accurate and helpful information.

• Provide excellent service and timely responses for all potential leave inquiries with specific guidance regarding the process and education as it relates to job protection and wage replacement options during the absence.

• Process any applicable forms efficiently and provide necessary updates to the impacted individuals.

• Effectively support the full leave of absence life cycle administration with a commitment to thecompliance for all Federal, State, and local regulations related to leaves including but not limited to FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company specific leave policies.

• Assist with the onboarding process of new clients which may include attending implementation meetings, reviewing company policies, and supporting the team to organize and input necessary information for the new client partnership.

• Participate in and support the team with specific projects as it relates to leave administration and compliance.

• Work closely with all team members and assigned clients to aid with leave policies, processes and specific leave scenarios that may need additional attention.

• Respond timely to all incoming inquiries and assigned tasks within system including reminders for necessary paperwork and return to work communications.

• Attend educational webinars and trainings to continue to learn and stay up to date on the changing environment of leave of absence administration.

Qualifications, Skills, and Requirements:

• Demonstrates ability to maintain high level of confidentiality, flexibility and effectively prioritize and multi-task a variety of responsibilities.

• Learns quickly and displays a sense of urgency and exceptional communication skills (oral and written) with a desire to build long, lasting relationships.

• Innovative, adaptable collaborator able to adjust focus and attend quickly to changes in team and client priorities.

• Sound judgment that is consistent with leave of absence standards, practices, policies, procedures, regulations, or government (Federal and State) law.

• Knowledgeable regarding the ADA interactive process and reasonable accommodations and able to effectively discern next steps for escalation on all types of leave or accommodation requests.

• Detail oriented with strong research and analytical skills and the interest in continued growth and learning.

• The ability to develop rapport well and work with a variety of personalities at all levels throughout the firm.

• Is dependable and works well independently to complete all assigned responsibilities efficiently and effectively.

• Ability to meet or exceed performance competencies.

Education, Training and Experience:

• Five (5) years’ experience with Human Resources or general office administration for a mid to large sized employer. Disability management and/or FMLA administration experience preferred.

• Proven experience working in a fast-paced, professional environment with a numerous deadlines and competing priorities.

• Strong technology experience in systems such as benefit administration, payroll or HRIS reporting.

• Knowledge of Federal, State, and local regulations related to employer compliance and specifically the legal aspects of leave of absence administration.

• Excellent proficiency with Microsoft Office Products and with a focus on Excel reporting functionalities.

• Ability to speak and write in Spanish a plus.

The typical base pay range for this role nationwide is $24 - $27 per hour.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

Thank you for your interest in joining the OneDigital team!