Our Opportunity:
Chewy is looking for a Leave and Accommodation Analyst to join our Human Resources Shared Services Team. Under the supervision of the team manager, this role is responsible for leaves of absence (LOA) and ADA Accommoda on case management for Chewy. This role will review leave and accommoda on cases under Federal and State guidelines and Chewy policy including FMLA, short-term disability, state and local leave, parental leave, and unpaid personal leaves of absence. This posi on maintains consistent contact and mely follow-up with team members, crea ng a posi ve Leave experience. You will also partner with stakeholders such as Benefits, Legal, Payroll, Local HR Teams, and our Third-Party Administrator, to ensure mely resolu on of cases.
What You'll Do:
- Manage an ongoing caseload of leave and ADA requests/escalations ensuring high performance, accuracy, and compliance with internal standards and legal requirements.
- Educate employees and HR on complicated aspects of return to work, accommodations, and complex case processes
- Consult with internal stakeholders to make recommendations for leaves of absence and ADA accommodations based on federal regulations and company policies
- Monitor implemented accommodations to ensure viability and proactively engage when adjustments are needed.
- Own the pre-employment accommodation process by providing end-to-end case management including engaging the candidate, hiring manager, and other stakeholders
- Effectively document, analyze, and resolve leave and accommodation-related issues
- Maintain relevant HR repositories, job aids, and SOPs, to ensure tools and communications are up to date
- Identify and consult on high-risk legal events including accommodation denials and potential termination actions
- Consult, coordinate, negotiate, and partner with our LOA TPA, HR, Legal, Payroll, Managers, Benefits, team members, and other departments/systems as appropriate
- Based on case performance insights in ServiceNow, partner with sites to enhance their understanding and improve case operation in ServiceNow
- Perform root cause analysis to identify opportunities for improvement, communicate findings, and monitor to ensure effective resolution
- Partner with Payroll to resolve any pay discrepancies or issues in the handling of an LOAA Claim
- Collaborate with cross-functional teams to review operational processes and systems, identify areas for improvement, and implement necessary changes to enhance the overall LOAA experience
- Utilize data-driven insights to inform decision-making processes related to LOAA case management strategies and procedures.
What You'll Need:
- Bachelor's Degree in Human Resources or related discipline preferred
- 3 years' experience years administering requests for accommodations, leaves of absence, and FMLA
- Advanced knowledge of US Federal, State, and Local leave law, the Americans with Disabilities Act, and other leave-related regulations
- Preserves confidentiality of employee medical documentation and files with an understanding of HIPAA requirements
- Demonstrable knowledge in using ServiceNow or similar HR case management software
- Strong analytical skills with experience in conducting root cause analysis and driving process improvements.
- Excellent customer service and communication skills with an ability to answer questions tactfully and resolve difficult situations with team members and leaders
- Demonstrated organizational skills including the ability to prioritize workload, balance conflicting priorities, and attention to detail
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Human Resources or a related discipline
- 3 years of experience administering accommodation requests, leaves of absence, and FMLA
- Advanced knowledge of U.S. federal, state, and local leave laws, the Americans with Disabilities Act, and related regulations
- Knowledge of confidentiality requirements for employee medical documentation and HIPAA
- Experience using ServiceNow or similar HR case management software
- Strong analytical skills, including root cause analysis and process improvement
- Excellent customer service and communication skills for resolving difficult situations
- Strong organization, prioritization, workload management, and attention to detail
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
