Leave of Absence (LOA) Specialist - Remote

Position Summary: Leave of Absence (LOA) Specialist

We are seeking a full-time professional to provide leave of absence administration and regulatory consulting services to our US-based clients. The Leave of Absence (LOA) Specialist is responsible for delivering accurate, compliant, and customer-focused leave administration services to multiple client organizations within a managed HCM services environment. This role supports clients end-to-end through the leave of absence lifecycle, ensuring compliance with federal, state, and local leave laws while delivering a high-quality service experience.

The ideal candidate brings 2–5 years of hands-on leave administration experience, strong regulatory knowledge, and exceptional attention to detail. Success in this role requires the ability to manage multiple clients, navigate complex leave scenarios, and confidently apply leave regulations using a leave administration technology platform.

Candidate Profile:

• We are looking for a candidate who is obsessed with HCM service! Your mission is to earn and maintain the loyalty of your customers and colleagues by proactively understanding and solving clients' LOA needs.
• Excellent communication skills are vital for this role. You must articulate your ideas effectively, both verbally and in writing. Prompt responsiveness and communication with your teammates is critical to the success of this role.
• You take ownership of your work, approach it with a sense of responsibility, urgency, and accountability. You are someone who thrives on taking initiative, setting goals, and driving accurate and timely payrolls to successful completion.
• You are self-motivated and possess a strong work ethic with a rigorous attention to detail.
• You are capable of working independently, managing your time effectively with multiple clients, and delivering high-quality results even in the face of challenges. Your ability to prioritize tasks and meet deadlines will be critical to your success in this role.
• We believe that enthusiasm is contagious and can drive positive change. We are looking for a candidate who genuinely enjoys delivering an exceptional customer experience, has a passion for HR and LOA, and brings energy and excitement to their team and to their customers.
• Candidates must be able to work within deadlines and follow process tracking timelines of deliverables etc.
• You approach challenges with a positive mindset, proactively seek solutions, and adapt quickly to changing circumstances.
• Candidates should be educated on compliance with US federal, state, and local LOA laws and requirements.

Essential Duties and Responsibilities:

• Administer end-to-end leave of absence processes, including intake, eligibility determination, documentation, tracking, and return-to-work coordination.
• Apply and interpret federal, state, and local leave laws, including but not limited to FMLA, ADA, state family and medical leave programs, military leave, and company-specific leave policies.
• Ensure accurate and timely processing of leave events in accordance with regulatory requirements and client policies.
• Monitor leave timelines, certifications, and notices to ensure full compliance and audit readiness.
• Serve as a trusted leave subject-matter expert for assigned managed service clients.
• Respond to client and employee inquiries regarding leave eligibility, rights, responsibilities, and status with clarity and professionalism.
• Proactively identify potential compliance risks and partner with internal teams to resolve issues.
• Maintain consistent service levels while managing multiple client accounts.
• Utilize a leave administration technology platform to manage leave data, workflows, notices, and reporting.
• Ensure accuracy of leave data across systems and coordinate with payroll, benefits, and HRIS teams as needed.
• Document leave cases thoroughly to support compliance, reporting, and client transparency. Maintain a high level of accuracy in all leave determinations, communications, and system entries.
• Follow established standard operating procedures while identifying opportunities for process improvement.
• Support audits, quality reviews, and client escalations as needed.
• Stay current on evolving leave regulations and best practices.

Qualifications (Knowledge, Skills, and Abilities):

• 2–5 years of experience in leave of absence administration.
• Strong working knowledge of FMLA, ADA, and applicable state and local leave laws.
• Experience supporting leave administration in a multi-client, shared services, or managed services environment preferred.
• Demonstrated ability to interpret regulations and apply them to complex, real-world scenarios.
• High attention to detail and commitment to accuracy.
• Strong written and verbal communication skills with a customer-service mindset.
• Experience using leave administration technology and HR systems.

Preferred Qualifications:

• Experience working within an HCM outsourcing, PEO, or managed HR services model.
• Exposure to state paid family and medical leave programs.
• Familiarity with HRIS, benefits administration, and payroll integrations.
• Certification or coursework related to leave administration or employment law (e.g., FMLA certification).

Compensation & Benefits:

The hourly range for this position is $28.80 - $36.05. This range is based on relevant experience, skills, qualifications, and market data, and represents our good faith estimate at the time of posting. We offer a comprehensive benefits package including health insurance (medical, dental, vision, and life), voluntary benefits, pet insurance, retirement plan, and PTO.

Our commitment to an inclusive workplace:

HCM Unlocked is an Equal Opportunity Employer committed to maintaining a workplace that is free from harassment and discrimination of any kind. We value and respect the unique differences of our employees, recognizing that diversity fosters innovation, drives curiosity, and contributes to the overall success of our organization.

We provide equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or any other characteristic protected by applicable laws or regulations.? HCM Unlocked is committed to providing reasonable accommodations for applicants and employees with disabilities to ensure equal access to employment opportunities.

HCM Unlocked participates in the E-Verify Employment Verification Program.