Learning Systems Administrator

About the Role:

At PitchBook we believe our people are what set us apart, and as a member of the People team your contributions will directly impact the success of our employees and the company.  PitchBook is a values-driven company. Our team embodies these values in everything we do, and we take pride in setting a positive example for our colleagues at all levels.

The People team fosters a culture of collaboration, and we hold ourselves to a high bar to consistently deliver an exceptional employee experience. We create a positive environment where employees are supported and empowered to do their best work. We push ourselves to continuously learn while leveraging diverse skillsets and perspectives to create employee-centric programs that are as impactful as they are fun. If you are driven to do great work and are committed to doing your job with passion, you have found the right team!

The Learning Systems Administrator leads the planning and execution required to deliver high quality, accessible learning and development solutions to our employees globally, with a relentless focus on continual improvement, innovation, and user experience. This role serves as the administrator for our Learning Management System and as a site owner for the Learning & Development Center on our employee-facing intranet. Primary areas of focus are the day-to-day administration of the Learning Management System to manage learning assignments and to configure, test, upload, and maintain learning courses, programs, and curricula. The Learning Systems Administrator works closely with PitchBook Learning teammates to consult, recommend solutions, and develop and deliver on technology-enabled learning programs leveraging the Learning Management System and the Learning & Development Center. In addition, this role serves as the expert on reporting from the Learning Management System through managing evaluation instruments within the platform, building and running custom reports, and enabling others to access data through the platform. The Learning Systems Administrator also owns and maintains the relationship with our enterprise Learning Management System administrator, collaborating to ensure the effectiveness of Learning Management System administration for PitchBook employees.

Primary Job Responsibilities:

• Own and lead the administration of the Cornerstone Learning Management System 
• Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with instructional designers and program managers to maintain the LMS content quality, access to learning, and high-quality user experience 
• Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations and creation, curricula, LMS structure, program/course assignments, and reporting 
• Provide end-user troubleshooting and issue resolution and monitor reoccurring issues, system/data or process gaps, and proactively identify improvements and enhancements 
• Develop standardized LMS operational processes, procedures, guidelines, and documentation related to LMS use and maintenance 
• Train and enable teammates to self-serve as appropriate to build, sustain, and support learning courses, learning paths, and curricula within the LMS, including creating job aids and conducting 1:1 and team training
• Develop consistent LMS reporting templates and respond to ad-hoc requests for training records and compliance metrics 
• Stay current on LMS and learning technology industry trends, vendors, and best practices, ensuring that PitchBook Learning leverages emerging technologies to deliver best-in-class employee development 
• Assist with other HR or content services platforms beyond the LMS as a subject matter expert for learning technology 
• Set performance goals and project deadlines that align with PBLearning’s larger plans 
• Delegate appropriate LMS-related tasks/workflow to the HR Operations Specialist as needed, track progress, and provide constructive feedback throughout the execution 
• Support the vision and values of the company through role modeling and encouraging desired behaviors 
• Participate in various company initiatives and projects as requested 

Skills and Qualifications:

• Bachelor’s degree preferred 
• 5+ years previous experience in administering learning and content management systems (Cornerstone strongly preferred)
• Knowledge and experience with online learning protocols (e.g., SCORM, AICC, Tin Can/xAPI) 
• Experience implementing technology to support Learning & Development programs 
• Proficiency with the Microsoft Office suite including in-depth knowledge of Forms, SharePoint, Outlook, Word, and Excel with the ability to pick up new systems and software easily
• Able to build effective relationships with immediate team and cross functional partners for problem-solving of technical/process challenges 
• Strong verbal and written communication skills 
• Strong consultative skills and a self-starter with a proactive approach to resolving problems and issues 
• Able to juggle multiple priorities and complete work with a high level of quality and attention to detail 
• Bring a customer service mentality to the work 
• Work well independently and as part of teams 
• Duties are performed in a normal office environment while sitting at a desk or computer table. Duties require the ability to utilize a computer, communicate over the telephone, and read printed material 
• Duties require periodically working outside normal working hours (evenings or early mornings) 

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D, and life insurance

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days, and volunteer days 

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend  

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• Annual base salary: $100,000-$115,000
• Target annual bonus percentage: 10%

*Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be different ranges for candidates by location. 

Working Conditions:

We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have some flexibility to work remotely. Most roles work in the office 3+ days/week, and some are expected to work in the office 4-5 days/week. The current expectation for this role is that you are working in the office 3+ days/week and that you are in the office full-time during the training period, for which the length varies by role. During an initial phone screen, the team will discuss expectations for this specific position.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

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