The gap between what a university intends for its students and what those students actually experience is where Cadmus operates. Our Learning Support Managers close that gap, working with academics to design better assessment and supporting them and their students throughout the semester.
Cadmus is used by students in 50+ countries, and we are now bringing on our first university partners in the Americas. As Learning Support Manager for the region, you will be the person their academics work with: training them, helping them design assessment, and making sure they and their students get fast, expert support. The role is remote and covers 9am to 5pm Eastern Time, so universities across the Americas have someone on hand through their working day.
You will develop and deliver training sessions, workshops and webinars for academics, help them craft scaffolded, high-quality assessments grounded in good pedagogy, and build and improve the assessment templates they use. You will oversee support for the region, keeping our Help Centre and support documentation current, getting technical issues to the right team, and working with our Product team to develop our internal support tools. You will also own the relationship: checking in with academics at the end of each semester, running quarterly business reviews for priority accounts, leading our referral program, and bringing what you learn back to our Commercial, Sales, Operations and Product teams. You will have a real say in how Cadmus supports academics in the Americas, backed by a Learning team that lives and breathes pedagogy.
WHAT SUCCESS LOOKS LIKE
In your first year, you will have:
- Got our first Americas academics teaching with Cadmus. Academics at our first universities in the region are trained, have their assessments live, and rate your sessions highly.
- Made support in the region fast and reliable. Queries from academics and students are answered within our targets, technical issues reach the right team with what they need, and the Help Centre covers what users in the Americas ask most.
- Raised the quality of assessment. The assessments you have helped design are scaffolded, grounded in good pedagogy and meet Cadmus's learning quality standards.
- Kept academics coming back, and brought new ones in. Every partner has an end-of-semester check-in and a support plan for the next, quarterly business reviews run for priority accounts, and referrals are bringing new academics to Cadmus.
Requirements
WHO YOU ARE
- Experience in learning design, academic development or university teaching, or in an education-focused customer success role.
- A strong grasp of assessment design and pedagogy, and the confidence to advise academics on it.
- Experience designing and running training, workshops and webinars for academics or other professional audiences.
- Fluent written and spoken English, with clear, warm writing.
- Comfort with software and learning platforms. You pick up new tools quickly and enjoy helping others do the same.
- You build trust with academics quickly, and keep those relationships warm across the semester.
- You stay organised across many academics, courses and deadlines at once.
- You turn what you hear from users into better resources, tools and processes.
- You are comfortable working remotely across time zones, with a team that is often offline while you are online.
- Bonus: you know higher education in North or Latin America, or have worked with an LMS like Canvas or Moodle.
Benefits
WORKING AT CADMUS
Cadmus is a small, globally distributed team working at the pace of a growth-stage company. You will join an experienced Learning team, be trained on the platform from day one, and have a real say in how we support our newest region. The role is remote, full time on a contractor basis, covering 9am to 5pm Eastern Time for the Americas. Even as a contractor we look to extend many of the same benefits for this role that we are able to provide to our employees in our hub cities, including paid annual leave and paid sick leave.
Skills Required
- Experience in learning design, academic development, university teaching, or education-focused customer success
- Strong understanding of assessment design and pedagogy
- Experience designing and delivering training, workshops, and webinars for academics or professional audiences
- Fluent written and spoken English
- Comfort with software and learning platforms, with the ability to learn new tools quickly
- Ability to build and maintain trusted relationships with academics
- Strong organization across multiple academics, courses, and deadlines
- Ability to turn user feedback into improved resources, tools, and processes
- Ability to work remotely across time zones
- Knowledge of higher education in North or Latin America
- Experience with an LMS such as Canvas or Moodle
What We Do
Born out of partnership with the University of Melbourne in Australia, Cadmus was purposefully built to break down global learning barriers by providing educators and diverse student cohorts with access to high-quality, pedagogical assessment anywhere, anytime. Built on rich, student-centric values, Cadmus empowers individuals to achieve their highest potential and graduate with the critical skills and knowledge to profoundly impact our workforces, communities, and evolving world. Cadmus keeps the fun in the learning experience and takes the stress out of the end goal- assessment. With the average student completing 700+ assessments in their education journey, we wanted to build an assessment workspace that made it easy for educators and students to understand, submit, grade, and receive feedback- because we know everyone learns differently. What started as an idea to break down learning participation barriers and unlock every individual’s potential, has grown into a robust online assessment for learning platform that supports educators and students to achieve academic excellence in 50+ countries.
