About the role and team
Community Operations at Uber is where real people solve real problems in real time. The Learning Team provides strategic development opportunities to build the knowledge and skills necessary to empower a customer-obsessed organization. We bridge the digital and real worlds by developing curricula and deploying instructor-led trainings across the customer support network to ensure excellence is the norm.
This role is for those who thrive in an intense, fast-paced environment where the stakes are high and answers aren't always clear. You'll need to balance empathy with action, moving with urgency and care to help our agents grow through the challenge. If you are sharp, steady, and motivated by helping others do career-defining work, this is where you will grow.
What you’ll do
- Elevate Quality: Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
- Mentor & Develop: Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
- Design Learning Experiences: Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
- Solve Complex Problems: Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
- Partner Cross-Functionally: Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
- Own End-to-End Delivery: Own your work end-to-end, from the first design doc to measuring the success of training impact in production.
Basic Qualifications
Experience: At least 2 years of experience in training and development.
Tool Proficiency: Design experience using Articulate 360.
Instructional Design Expertise: Professional experience designing learning materials and using instructional design frameworks.
Core Skills: Strong communication, time management, teamwork, and prioritization skills.
Facilitation Experience: Previous facilitation experience in a professional or corporate environment.
Writing & Design Background: Experience in business, creative writing, and learning design.
Certifications: Relevant training certifications or equivalent professional credentials.
Preferred Qualifications
Systems Thinking: Systems thinking mindset with the ability to navigate constant change and high ambiguity.
Stakeholder & Project Management: Proven stakeholder management and project management skills in a global environment.
Resilience: Resilience and the ability to stay sharp and think critically while managing multiple priorities.
Cross-Functional Influence: Experience working cross-functionally to influence without authority and achieve shared goals.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- At least 2 years of experience in training and development
- Experience designing learning materials using instructional design frameworks
- Professional experience using Articulate 360
- Strong communication, time management, teamwork, and prioritization skills
- Previous facilitation experience in a professional or corporate environment
- Experience in business, creative writing, and learning design
- Relevant training certifications or equivalent professional credentials
- Systems-thinking mindset and ability to navigate constant change and ambiguity
- Stakeholder management and project management skills in a global environment
- Resilience and ability to manage multiple priorities while thinking critically
- Cross-functional collaboration and influence without authority
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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