At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 31 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. All salaries ranges are standardized nationwide and will not vary by region.
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If you are an Internal Candidate, please apply via our Internal Job Board.
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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:
- Nurture A Learner’s Mindset - using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
- Build Shared Success - building partnerships and working collaboratively with others to meet shared objectives
- Be an Owner - holding self and others accountable to meet commitments
- Create Belonging - recognizing the value that different perspectives and cultures bring to our company
Guild is hiring a Learning Partner Operations Analyst to manage and optimize the efficiency and efficacy of critical operational workstreams between Guild and our Learning Partners. This role will enable the Guild Learning Marketplace to best serve hundreds of thousands of students at scale.
We are looking for someone with outstanding project management skills, interpersonal skills, attention to detail, strong communication skills (both written and verbal), and an ability to autonomously drive work forward.
As a Learning Partner Operations Analyst, responsibilities include:
- Support the facilitation of accurate and timely data delivery across Guild’s Learning Marketplace
- Work directly with Learning Partners to set operational and data delivery expectations and offer hands-on support to enable them to deliver against these expectations
- Ensure our Learning Partners are delivering accurate data to support critical downstream Guild products, systems, and processes
- Develop subject matter expertise in numerous workstreams and concepts, including but not limited to: data exchange management, education benefit administration, and escalation management
- Maintain business critical systems, internal reporting, and external metrics to drive operational health, strategic priorities, and reduce business risk
- Monitor and assess root cause for data issues and implement solutions
- Partner internally with Learning Partnership Management, Learning Partner Implementation Delivery and Product and Engineering and externally with our Learning Partners to to align on processes and systems to address specific problems
- Identify potential risks in operational processes, develop mitigation strategies, and present findings to leadership
- Scope, prioritize and execute work to drive operational excellence, setting us up for our next chapter of scaled growth
- Proactively identify opportunities for process and system optimization and automation, driving efficiency and accuracy in operations by leveraging data insights
- Use qualitative and quantitative skills and robust problem-solving approaches to proactively provide support to Learning Partners and identify opportunities for operational improvement
The ideal candidate will have:
Required Proficiencies:
- Operational experience in similar or related customer- or vendor-facing roles where long-term relationships/partnerships was essential to the business’s success
- Experience with the following technology and systems: Asana, Salesforce, Confluence, Google Suite, Slack, Excel
- Demonstrated experience working effectively on driving progress across multiple deliverables simultaneously
- Ability to communicate effectively through written and verbal means
- High attention to detail, excellent organizational skills and the ability to keep track of both the high-level progress and the small details
- Eager to use a data-driven approach to building simple, scalable solutions to complex problems
- A background in or knowledge of higher education and experience working directly with university staff
We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a salary range of $70,000 - $85,000, as well as company stock options.
At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.
Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.
Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for the future
- Open vacation policy for employees to rest and recharge
- 8 days of fully-paid sick leave, to take the time to heal and or recover
- Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
- Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
- Education benefits and tuition assistance to help your future development and growth
PRIVACY NOTICE
I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.
I understand and agree to Guild's use of my information in accordance with Guild's Privacy Policy and, for applicants that are residents of the State of California, Guild's Applicant Privacy Notice and California Notice at Collection.
What We Do
Guild’s mission is to unlock opportunity for America’s workforce through education, skilling, and career mobility. Guild’s Career Opportunity Platform™ enables forward-thinking employers to invest in their employees, creating life-changing opportunities for personal and professional growth through education and learning programs, career development, and one-on-one coaching. Guild partners with the nation’s largest employers — including Walmart, Chipotle, Target, Disney, and healthcare systems like UCHealth and Providence Health — to create cultures of opportunity that will help them attract and retain top talent and grow their future workforce from within. Guild offers a marketplace of curated education and learning programs designed for the success of working adults. Layered onto that is support, guidance, and resources at every step to help ensure the new skills employees are building translate into career pathways that are in demand at their companies — all without paying for tuition or career services on their own. Through Guild’s partnerships, more than 5 million employees across America have had access to Guild through their employers over the last 12 months.
Why Work With Us
As a certified B-corp with a double-bottom line business model that does well by doing good, we're looking for people who want to help us expand economic opportunity through education. You’ll join a driven and collaborative team, be challenged every day, and go home knowing you’re helping to make a difference in the lives of working adults.
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