Learning Operations Senior Analyst

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
   

Position Overview

The Technical Product Manager – Learning Products is responsible for the strategy, lifecycle management, and daily operations of Vertiv’s learning technology ecosystem. This role owns end‑to‑end product management for learning platforms and tools, ensuring they deliver measurable business value, scale globally, and integrate seamlessly with enterprise systems.

Acting as the bridge between business stakeholders, learning teams, Data Analytics & Technology (DAT), IT, and external vendors, this role translates learning and operational needs into clear product requirements, roadmaps, and delivery plans. The Technical Product Manager oversees vendor partnerships, platform performance, system integrations, and continuous improvement initiatives supporting LMS administration, instructional design, and digital learning delivery.

Key Responsibilities Product Strategy & Roadmap

• Own the product vision, roadmap, and lifecycle for learning platforms and tools, including LMS, learning technologies, and content platforms.
• Translate business, learning, and operational requirements into clear product features and technical specifications.
• Prioritize product enhancements based on business impact, user experience, scalability, and return on investment (ROI).
• Ensure alignment with global learning strategy and enterprise technology standards.

Technology & Platform Management

• Identify, evaluate, and recommend learning technologies that support learning operations, instructional design, and digital delivery.
• Assess platform usability, scalability, security, and integration with enterprise systems, coordinating closely with DAT on Vertiv ERP and enterprise system integrations.
• Lead pilots, proofs of concept, and controlled rollouts of new learning products.
• Drive continuous optimization and retirement of underperforming or redundant tools.

Vendor & Partner Management

• Own vendor relationships for learning products, including selection, onboarding, and ongoing performance management.
• Monitor vendor delivery against agreed service levels and product roadmaps.
• Serve as the escalation point for vendor performance, delivery risks, and issue resolution.

Delivery & Project Management

• Lead cross‑functional initiatives for learning product implementations and enhancements.
• Define delivery plans, milestones, dependencies, success metrics, and risk mitigation strategies.
• Manage stakeholder expectations throughout the delivery lifecycle.
• Develop and execute communication plans for product launches and major enhancements.
• Communicate product status, roadmap updates, and outcomes to leadership and key stakeholders.

LMS & Learning Operations Collaboration

• Partner closely with DAT, LMS Administration, Learning Operations, and Instructional Design teams to understand user needs and operational challenges.
• Ensure learning products effectively support content development, delivery, reporting, and learner experience.
• Enable scalable and standardized learning processes across regions through technology.

Data, Analytics & Reporting

• Make product and investment decisions based on data, metrics, and performance insights.
• Collaborate with Learning Data Analytics and Technology teams to support reporting and metrics.

Governance, Compliance & Integration

• Coordinate with IT, Security, and DAT teams on system integrations, access, and platform governance.
• Work closely with DAT on Vertiv Learning (VL) integrations, including APIs and automation initiatives.
• Support audit readiness and documentation for learning systems, integrations, and vendors.

Qualifications Education & Experience

• Bachelor’s degree in Technology, Business, Education, or a related field, or equivalent practical experience.
• 3+ years of experience in product management, learning technology, learning operations, or enterprise platforms.
• Proven experience managing vendors, platforms, and cross‑functional initiatives.
• Experience supporting LMS platforms, digital learning ecosystems, or enterprise SaaS products.

Technical & Professional Skills

• Strong understanding of LMS platforms and digital learning ecosystems.
• Experience with vendor management, procurement processes, and contract governance.
• Familiarity with system integrations, APIs, automation, and enterprise technology environments.
• Proficiency in Microsoft Office; experience with product and project tools such as JIRA, Azure DevOps, Confluence, or Zendesk preferred.

Core Competencies

• Product Management: Ability to define product vision, roadmaps, and success metrics.
• Stakeholder Management: Skilled at balancing business, learning, and technical priorities.
• Vendor & Financial Acumen: Strong negotiation, performance management, and cost optimization capabilities.
• Analytical Thinking: Data‑driven decision‑making with a focus on outcomes and ROI.
• Execution Excellence: Ability to manage complexity, ambiguity, and multiple priorities while delivering results.

Preferred Qualifications

• Experience supporting regional or global learning organizations.
• Exposure to large‑scale LMS implementations or learning platform transformations.
• Background working with HR, L&D, IT, or Service organizations in an enterprise environment.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 
 

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.