Learning Operations Coordinator

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s  top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

At Acquia, our culture is everything to us and the Global Learning Operations Coordinator is a catalyst for fostering a great learning experience for our employees.  Our team mission is to facilitate pathways for every Acquian to learn, stretch, and grow their careers, while helping people connect with their global teammates in a meaningful way.  For a glimpse into the programs we offer to our global team, check out our Learning Program Guide.  

Reporting to the VP, Global Talent Development and Employee Engagement, as the Learning and Development Coordinator, you will be accountable for the smooth operations of day-to-day learning global learning programs supporting +1,100 global employees for programs ranging from New Hire Onboarding, Management Development, Professional Development and Employee Engagement tools and programs. 

The ideal candidate thrives in a dynamic environment, with strong organizational and project management skills. Precision in managing complex logistics for in-person, virtual, and eLearning initiatives is crucial. Agility, innovation, proactive problem-solving, and robust critical thinking are essential traits.

Success in this role requires effective prioritization, timeline management, and clear communication across various stakeholders. An analytical mindset for accurate data tracking and continuous process improvement is necessary. The candidate must work independently and collaboratively, delivering high-quality results.

Proficiency with technology is key. The candidate should be interested in leveraging AI and familiar with learning management systems like Docebo, and content creation tools such as Articulate Rise, Camtasia, and SnagIt to create an optimal learning experience.

Essential Functions include but are not limited to:

Learning Program and Content Management

• Lead all logistics for all our learning initiatives - in-person, virtual, and eLearning programs; create, track and update all programs and projects in Asana. Provide administrative support for overall department admin tasks like reporting, communications, purchase orders, and learning materials management
• Assist with Content Development and Content Management using tools like Articulate Rise, Camtasia and SnagIt

Systems Administration

• Act as system administrator for Learning and employee engagement tools and systems:Docebo, Articulate, assessments, and employee engagement tools/platforms
• Troubleshoot and support new features; address user/system issues; facilitate escalation process with the vendor

Reporting and Analytics

• Track and prepare accurate learning data and analytics for monthly, quarterly, and annual reporting including quarterly Learning Dash, organizational/regional/Board of Director reports, and ad hoc reporting
• Create and deliver dashboards, reports, newsletter, and weekly updates to report on and/or evaluate the effectiveness of our programs

Employee Engagement

• Lead the user experience our employee experience Slack tool and manage several Slack channels to create connections among our global team members
• Participate in and occasionally lead different engagement events

Minimum Qualifications

• 1-3 years of relevant experience

Project Management

• Experience managing complex programs, including scheduling, building and maintaining project plans, timelines, deliverables, communication plans, and delivering on reporting requirements. A high level of accuracy and consistency are required
• Experience leading team administrative tasks like procurement, reporting, and communications

Data Analysis and Reporting

• Experience collecting and analyzing data for analytics and reports from a variety  of sources
• Ability to create, iterate, and deliver dashboards to report on progress and evaluate program effectiveness. Impact Analysis experience highly desired but not required

Technical Proficiency

• Experience with or aptitude for learning new software and processes software tools such as Google Suite, Asana; Articulate Rise, Camtasia, and SnagIt for content creation and management; and Learning Management platforms like Docebo

Communication Skills

• Fluency in English, both written and spoken
• Comfortable with public speaking with an interest to learn to lead meetings and learning sessions
• Ability to adapt communication style to different audiences including to the C-Suite level, and through channels like newsletter, emails, and Slack

Day Shift (8 hours per day, regular business hours between 8:00 am and 6:00 pm EST)

Additionally, flexibility to work 6:00 AM - 1:00 PM CST (or 7:00 AM - 2:00 PM to accommodate global daylight savings) 2-3 days a week as agreed to with manager, to accommodate overlap with the global team.

From time to time, may determine flexible work hours in partnership with your manager.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.