Learning Interactions Expert

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

SPECIFIC RESPONSIBILITIES

The Learning Interactions Expert will:

• Develop learning content

  • Conceptualize the overall look and feel of digital learning lessons

  • Produce a development brief outlining the mood board and suggested interactions to be used in the lesson

  • Coordinate with the LX Design Team to recommend the best interaction or media to present the content

  • Develop advanced instructional media, which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses

  • Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media; apply visual design principles in every single output

• Manage the overall development of the courseware

  • Lead or work with the project team and keep track of the development progress

  • Work with media developers to create the assets needed for the project

  • Report milestone progress, risks, and red flags to project leads and managers
     

• Work with other workstreams

  • Work with the LMS team to set up the course page and upload the content 

  • Work with the Design team to ensure reviews are done in a timely manner

• Identify opportunities and lead initiatives to improve the team’s processes and output

  • Analyze the team’s opportunities in developing learning materials

  • Plan for learning sessions

  • Facilitate learning sessions
     

• Accomplish administrative tasks to help drive projects to timely and quality completion

  • Maintain task and project trackers

  • Participate in project meetings

  • Provide updates to project team members

The success of the Learning Interactions Expert is measured through:

• Adherence to project timelines outlined by the project lead/manager

• Presentation and application of innovative learning media within a specified period

• Contribution and impact of developed media to learning, measured by Kirkpatrick’s Levels of Evaluation (Levels 1 to 3).

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

• Bachelor's degree in Multimedia Design, Digital Media, or a related field (or equivalent work experience).

WORK EXPERIENCE

• At least 1-2 years of working experience in the related field is required.

• Training experience is an advantage but not required.

• Should have a proven track record of proficiency in rapid authoring tools, as well as proficiency in image, video, and audio editing software. A robust portfolio showcasing their relevant projects is essential to demonstrate their capabilities and expertise.

TECHNICAL EXPERTISE AND KNOWLEDGE

• Experience developing instructional media with at least one e-learning authoring tool (Articulate Storyline 360 is preferred)

• Experience creating static and motion graphics using Adobe Creative Cloud programs (Photoshop, Illustrator, After Effects, Premiere, Edge Animate, and so on)

• Ability to work collaboratively in a team and communicate effectively

• Detail-oriented with strong organizational and time management skills.

• Knowledge of e-learning development/interaction levels

• Knowledge of Mayer’s 12 Principles of Multimedia Learning

OTHER KNOWLEDGE AND SKILLS

• Storyboard Implementation: Collaborate closely with instructional designers and subject matter experts to bring their creative vision to life

• Quality Assurance: Ensure the quality and accuracy of multimedia content, troubleshooting any technical issues that may arise

• Stay Current: Keep up-to-date with industry trends and emerging technologies in multimedia production and e-learning

• Knowledge of the ADDIE model of Instructional Design

• Knowledge of Gagne’s nine events of instruction

• Computer programming background is a plus but not a requirement

• Experience with training delivery is a big advantage

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.