Learning Experience Specialist & Editor

Purpose of the role

The Learning Experience Specialist & Editor supports the continuous innovation of the Customer Learning & Knowledge Experience by exploring, testing, and incorporating pedagogical, editorial, UX‑writing and learning‑technology best practices. The role contributes to the design and delivery of high‑quality learning and knowledge solutions by ensuring content is clear, consistent, accessible, and aligned to user‑experience principles.

In addition to editing customer‑facing content to plain‑English standards, the role helps maintain editorial frameworks, terminology and style guidance, and ensures content is structured and prepared for localization, machine‑translation and AI‑enabled workflows. The specialist collaborates closely to drive content clarity, linguistic consistency and overall learning impact across CLS.

Business Understanding

Business & Organizational Awareness

• Has a general understanding of the Amadeus business.

• Understands how own unit relates to the wider business.

Learning, Technology & Domain Expertise

• Has up‑to‑date knowledge of trends in the technology‑enabled learning environment.

• Has extensive knowledge of Instructional Systems Design and Adult Learning Theory.

User, Learner & Experience Insight

• Understands how user research, learner feedback, and usability insights inform content design, accessibility, and overall learning effectiveness.

Analytical, Strategic & Problem‑Solving Mindset

• Able to think creatively to identify improvement opportunities and provide inputs to influence cross‑area decisions.

• Able to make recommendations on how to implement solutions, including analysing alternative options and anticipating dependencies and consequences.

• Able to analyse data linked to possible alternative solutions in complex scenarios.

• Demonstrates ability for strategic thinking and planning.

Professional Behaviour & Autonomy

• Customer‑centric, service‑oriented individual.

• Able to generate new ideas and demonstrates an innovative mindset.

• Is goal‑oriented, action‑focused, pragmatic and self‑disciplined.

• Able to work autonomously within defined processes and procedures, taking standard decisions and contributing to recurring problem resolution.

• Receives direction with only moderate guidance and limited monitoring.

• Embraces change management.

• Demonstrates ownership for own activities.

Collaboration & Relationship Building

• Able to build open, honest and collaborative working relationships in a global organization.

• Able to share and receive feedback in a proactive and constructive manner.

• Able to mediate and negotiate effectively to foster positive and constructive relationships.

Languages

Native English Speaker.

Specific Knowledge

Learning Experience, UX Design & UX Writing

• Experience in Learning Experience Design, Instructional Design, or content creation for digital learning.

• Experience contributing to UX writing and UX design, including structuring learner flows and designing content‑centric interactions.

• Ability to design intuitive content flows and apply UX thinking to simplify complex information.

• Familiarity with content accessibility expectations (e.g., readability, alt text, structured headings) and ability to apply them consistently.

Editorial & Content Quality

• Demonstrated experience editing and proofreading customer‑facing content to plain‑English standards, following established editorial processes and style guides under the guidance of the full‑time editor.

• Experience working with established content‑quality frameworks, templates, and review processes in cross‑functional environments.

• Strong writing, editing, and information‑design skills with rigorous attention to clarity, structure, and consistency.

Localisation, MT, and AI‑Ready Content

• Familiarity with localisation and MT workflows, including structuring content for MT and genAI readiness using defined tags and conventions.

• Basic knowledge of TMS/CAT tools (e.g., MemoQ) and collaboration within localisation‑aware systems.

Learning Tools & Digital Authoring

• Working knowledge of authoring and learning tools (e.g., Articulate, Flare, Camtasia).

• Comfortable working with technology including AI‑assisted tools, MT/TMS systems, learning technologies, and digital authoring tools

Education requirements

Undergraduate degree in Education, Linguistics, Technical Writing, Instructional Technology or related field, or equivalent experience.

Relevant work experience

• 2 years+ proven work experience in Learning Experience Design/Instructional Design/Adult Learning Theory/Editing and proofreading content to plain English standards, following established editorial processes.

• Experience contributing to UX writing and UX design, including structuring learner flows and designing content‑centric interactions.

• Experience working with established content‑quality frameworks, templates, and review processes in cross‑functional teams.

• Experience administering Learning Management Systems required. Content Management systems a plus.

• Familiarity with localisation and MT workflows, including preparing content for MT/genAI readiness using defined structures and tags.

• Experience supporting terminology consistency, style alignment, and content quality under the direction of a senior editor or editorial lead.

• Experience with Learning and Knowledge AI tools and technologies highly regarded.

• Proficiency in Microsoft Office required, Power platform highly regarded.

• Working knowledge of graphics editing tool (i.e., Figma, Adobe Photoshop, TechSmith SnagIt) highly regarded.

• Working knowledge of TMS/CAT tools, TMS/MemoQ highly regarded.

• Working knowlege of CSS, HTML, Javascript highly regarded.

• Successful track record in setting priorities, shaping and following processes and problem solving.

• History of working successfully within a globally diverse team highly regarded.

• Travel Industry experience with Amadeus GDS skills highly regarded.

• Experience participating in or supporting user research activities (e.g., usability reviews, learner feedback sessions, content walk‑throughs) to inform content clarity, flow, and user experience decisions

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.