Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot
- Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
- Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
- Automation: Develop and implement automation scripts to streamline desktop management tasks
- Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
- Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems. Provide expert-level support to technical partners
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Experience:
- 5+ years of experience in Windows desktop engineering or a related field
- Experience working in offshore or geographically distributed teams
- Technical Skills:
- Solid hands-on experience utilizing MECM (Microsoft Endpoint Configuration Manager), including Windows imaging and OS deployment activities
- Extensive troubleshooting experience related to:
- Windows OS
- OS deployments
- Application issues
- Hardware diversity across enterprise environment
- Practical experience supporting Windows Autopilot, including troubleshooting deployment workflows and handling hybrid or cloud-native deployment models
- Knowledge of Autopilot/Intune, including enrollment, policies, profiles, and deployment best practices
- Solid understanding of Windows OS internals (kernel, registry, services, drivers, processes, etc.)
- Proficiency in Microsoft Intune Windows Device Management
- Proven ability to handle complex troubleshooting issues across the environment which is a critical success factor for the role
- Automation: Experience with scripting languages such as PowerShell for automation
- Security: Foundational understanding of Windows security technologies, i.e policy, encryption, authentication, network security
- Analytical Skills: Proven excellent problem-solving skills with a focus on troubleshooting Windows OS, OS deployment and Application issues across diverse hardware and user environments
- Communication: Proven solid verbal and written communication skills
Preferred Qualifications:
- Experience developing and maintaining Windows Imaging in MECM
- Experience with DEX tools for troubleshooting endpoint issues
- Experience working in a Microsoft centric environment (O365, M365)
- Experience working in a large endpoint environment over 50k
- Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
