Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionAs the Learning Experience Lead for Payment Operations, you'll build and lead the execution of world-class training for Wise's global payment engine.
This is a player-coach role where you'll lead a high-performing team of Learning & Experience Specialists, set the standard for delivery excellence, and ensure learning is a practical, effective part of the Payment Operations employee journey.
Achieving your mission:
Delivery & Operations
- Own the training delivery roadmap for Payment Operations, translating learning strategy into concrete delivery schedules with clear half-year objectives.
- Champion world-class facilitation standards, ensuring your team has deep subject matter expertise and can deliver engaging, impactful sessions for technical audiences.
- Use analytics to measure training effectiveness (satisfaction, knowledge retention, on-the-job application) and drive continuous improvement.
- Oversee the entire training portfolio from new hire onboarding to upskilling programs, managing all scheduling, resource planning, and execution for a seamless learner experience.
- Define and track key metrics (e.g., new hire ramp-up time, proficiency gains) and report on training effectiveness to business leaders.
- Build relationships with key leaders and Subject Matter Experts across Payment Operations, Product, and Engineering to position the training team as a trusted partner.
People Management
- Lead, coach, and develop your team into a world-class delivery unit, fostering a culture of autonomy, accountability, and continuous improvement.
- Build capability through development plans focused on facilitation skills and subject matter knowledge.
- Act as a consultant on project management best practices, ensuring all training projects have clear scopes, timelines, and risk mitigation plans.
- Create and implement clear career paths for your team, ensuring opportunities for mastery and growth.
- Manage performance expectations, including mandatory training completion, policy compliance, and healthy work-life balance through effective capacity management.
Qualifications
- You have excellent command of written and spoken English
- You have expert-level facilitation and training delivery skills with deep subject matter expertise in a technical/operational field
- You're data-driven with advanced skills in analysing training effectiveness
- You have advanced project management skills
- You're an inspirational leader and coach with strong stakeholder influence
- You're highly adaptable, proactive, and have outstanding attention to detail
- You have an owner's mindset with deep curiosity for complex operations and genuine passion for helping people learn
- You have a degree in Adult Learning, Communications, or related field (nice to have)
- You have certifications in facilitation (e.g., CPTM), coaching, or project management (nice to have)
- You have experience with Learning Management Systems (LMS) and data visualization tools like Looker or Tableau (nice to have)
- You have experience with process design and improvement methodologies (nice to have)
If you're interested in the position, please apply by submitting your CV and Cover Letter by the 15th of Feb EOD.
AI tools are part of modern workflows, and we encourage you to use them if they'd help. What matters to us is your thinking process, decision-making, and how you leverage these tools effectively.
Additional InformationFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What the Team is Saying
.png)
.png)
What We Do
Wise is a global technology company, building the best way to move and manage the world's money.
With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.
In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
Gallery
Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
