Deputy

Learning Experience Designer

Reposted Yesterday

Easy Apply

Hiring Remotely in United States

Remote

90K-112K Annually

Mid level

HR Tech • Information Technology • Software

We're on a mission to improve the world of work, one shift at a time for 80% of the world’s workforce

The Role

Design and test in-product learning experiences, focusing on adult learning and user onboarding using tools like WalkMe, while collaborating across teams to enhance user engagement.

Summary Generated by Built In

Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

We're becoming an AI-native company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to spark ideas, solve problems faster, and unlock new ways of working.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

The Role

As a Learning Experience Designer, you'll design, maintain, and test in-product learning experiences. You'll apply expertise in Adult Learning, Instructional Design, and user onboarding to strategically scope, design, build, and test effective user journeys using WalkMe and other tools.

These guided experiences are vital for converting free trials, streamlining account setup, offering timely support, and boosting product adoption. A solid understanding of agentic AI's potential is essential, as the learning experiences developed will integrate with and enhance these AI capabilities.

Success in this role demands exceptional communication abilities, robust technical skills, and a passion for data-driven decisions and ongoing optimization to achieve desired outcomes.

Responsibilities

To deliver optimal user experiences and maximize client value, gain a deep understanding of the challenges our clients face.
Design, scope, build, and test high-quality guided experiences utilizing WalkMe, a Digital Adoption Platform.
Work with commercial, product, design, and engineering teams to ensure a cohesive user experience.
Establish success metrics and analyze data to prioritize work based on business objectives.

Requirements & Qualifications

Strong background in Instructional Design, UX, and Adult Learning, coupled with experience in Digital Adoption Platforms like WalkMe (preferred), Pendo, or Whatfix.
Proficient in HTML, CSS, and jQuery selectors.
Practical understanding of agentic AI and AI chatbots for support.
Meticulous attention to detail for precise technical builds and clear communication.
Able to independently manage diverse projects with multiple stakeholders.
Embraces uncertainty and is eager to learn and experiment.

The salary range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.

Employee Perks

- Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success at home!)

- Own a piece of Deputy through our Employee Share Ownership Plan (ESOP)

- Take paid parental leave to support you and your family

- We’ll match your 401k contributions to help you save for the future

- Access mental health support with Spring Health

- Get comprehensive health benefits

- Use our commuter reimbursement program

- Take additional leave days — including 20 PTO days, study assistance, celebration days and volunteering

- Join our global working groups; focused on collaboration, belonging and connection

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.

#LI-Remote

Top Skills

CSS

HTML

Jquery

Pendo

Walkme

Whatfix

What the Team is Saying

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The Company

HQ: Sydney, NSW

500 Employees

Year Founded: 2008

What We Do

Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.

Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com

Why Work With Us

Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.

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Deputy Offices

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Remote Workspace

Employees work remotely.

We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.

Typical time on-site: None

HQSydney, NSW

London, GB

Melbourne, AU

San Francisco, CA

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