Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
The Learning Content Developer creates clear, accurate, and engaging learning materials that help users effectively adopt and apply our products. This role bridges instructional design and technical writing, transforming complex technical information into user-focused training content and documentation that supports both learning and reference needs. The Learning Content Developer also leverages AI tools to enhance efficiency, consistency, and creativity in developing scripts, videos, and written materials.
Key Responsibilities:
Content Development
- Design, write, and edit learning materials such as instructor-led training guides, eLearning scripts, user guides, and quick reference materials
- Translate complex product features and workflows into clear, task-based instructional content
- Develop structured documentation that supports both learning and performance, including system overviews, process documentation, and job aids
- Maintain consistent voice, tone, and formatting across learning and technical content
- Use AI tools to draft, refine, and adapt content, including course scripts, narration, and video outlines, to accelerate development and maintain consistency
- Create and edit short-form instructional videos or tutorials using AI-assisted video tools, including voiceover, captioning, and visual enhancements
Collaboration and Information Gathering
- Partner with product managers, engineers, and subject matter experts to ensure accuracy and completeness of content
- Collaborate with instructional designers and trainers to align documentation with learning outcomes and training delivery
- Participate in content reviews and apply feedback to continuously improve clarity and usability
Instructional and Technical Quality
- Apply adult learning principles, plain language standards, and UX writing best practices
- Ensure documentation and training materials are accurate, concise, and aligned with product updates
- Manage version control and ensure content is current across multiple releases and delivery formats
- Evaluate opportunities to responsibly integrate AI tools into content creation workflows while ensuring quality, compliance, and brand alignment
Tools and Systems
- Work within documentation and content management systems such as Confluence, MadCap Flare, Markdown, or SharePoint
- Develop or update eLearning content using authoring tools such as Articulate 360 or Camtasia
- Use graphics or screenshots to enhance comprehension and usability
- Leverage AI platforms for content ideation, drafting, transcription, video generation, and accessibility enhancements
Qualifications
- Bachelor’s degree in Instructional Design, Technical Communication, English, or a related field
- 3+ years of experience in instructional design, technical writing, or a blended learning content role
- Strong writing, editing, and content structuring skills for both instructional and technical materials
- Demonstrated ability to understand complex technical concepts and explain them clearly for non-technical audiences
- Experience collaborating with cross-functional teams, including product, engineering, and training teams
- Familiarity with learning management systems and documentation standards
- Proficiency with authoring, video, and AI content generation tools
- Ability to manage multiple priorities in a fast-paced environment
Ideal Candidate Profile
The ideal candidate is part teacher, part translator, and part technical communicator. They are equally comfortable designing a course, structuring a process guide, or producing an AI-assisted video walkthrough. They balance precision and creativity, leveraging AI responsibly to streamline development while ensuring every piece of content is clear, accurate, and engaging.
#LI-TS1
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- Bachelor's degree in Instructional Design, Technical Communication, English, or related field
- 3+ years of experience in instructional design, technical writing, or blended learning content roles
- Strong writing, editing, and content structuring skills for instructional and technical materials
- Ability to understand complex technical concepts and explain them clearly for non-technical audiences
- Experience collaborating with cross-functional teams including product, engineering, and training
- Familiarity with learning management systems and documentation standards
- Proficiency with authoring tools, video tools, and AI content generation tools (e.g., Articulate 360, Camtasia)
- Ability to manage multiple priorities in a fast-paced environment
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
-
Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
-
Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
-
Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
