Learning & Enablement Specialist

Join Australia’s #1 property management platform. 

 
🏡 Our Story 

PropertyMe is Australia’s #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1.8 million properties. 

Your work will impact the day-to-day lives of millions of real estate professionals, tenants and owners across Australia and New Zealand. 

Our high-performing marketing team helps drive continued massive growth year-on-year for an iconic Australian real estate brand. A rare opportunity has arisen for an experienced and talented Learning & Enablement Specialist to join our team. 
 
📖 About the role  

The Learning & Enablement Specialist is responsible for delivering high-quality client-facing training and implementation support to ensure customers successfully adopt and use the PropertyMe platform. 
 
This role is primarily hands-on and delivery-focused, supporting onboarding, implementation, and ongoing learning through a mix of live training, self-serve content, and in-product guidance. The role contributes to the ongoing improvement of training materials and platforms and supports the rollout of modern, scalable learning solutions, including AI-enabled content and in-app learning tools.  
 
🏢 Responsibilities  

Client Training & Implementation Support 

· Deliver client-facing training sessions (virtual and occasional in-person) to support onboarding and implementation 

· Support Customer Success and Onboarding teams with structured training materials and resources 

· Assist in embedding training into implementation workflows to improve customer confidence and adoption
 
Learning Content & Platform Support 

· Maintain and improve existing training content, including knowledge base articles, videos, and self-serve resources 

· Assist with the ongoing use and optimisation of the LMS and in-product learning tools (e.g. Product Fruits) 

· Support the creation of AI-assisted learning content, including FAQs, walkthroughs, and microlearning modules 

Enablement & Continuous Improvement 

· Conduct basic needs analysis by gathering feedback from customers and internal teams 

· Assist with updating training materials in response to product changes 

· Track training participation and completion rates and report on outcomes 

Compliance & Knowledge Support 

· Support the delivery of compliance-related training (including payments and regulatory content) 

· Ensure training materials remain current and aligned with internal requirements 

 
💭 What you bring 

• Experience delivering client-facing training, or implementation support in a SaaS or technology environment  
• A customer-first, hands-on approach focused on driving product adoption  

• Ability to simplify complex product features into clear, practical learning experiences  

• Experience creating and improving training materials and self-serve learning content  

• Comfort using modern learning tools, with interest in scalable and in-app learning solutions  

• Strong organisational skills and a collaborative mindset  

• Real estate or property management experience (highly regarded) 
   

🪴 The benefits and perks  

• A nurturing and empowering team to help you reach your full potential 

• Hybrid work environment (2 days from the office) 

• Beautiful offices in Sydney CBD 

• High autonomy and recognition in your role 

• Vibrant culture 

• Regular parties 

• Fully stocked kitchen 

• Job security working for one of Australia's leading PropTech companies 

It’s uncertain times at the moment, but there’s nothing uncertain about the opportunity here at PropertyMe, we’re building something special and we want to chat to you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we’re always open for a chat! 
PropertyMe is not partnering with Recruitment agencies for this role.