Learning & Development Training Specialist - Remote GCCA

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What We'll Bring:

We are seeking a dynamic L&D professional to drive organizational growth through high-impact learning experiences for the TransUnion Sontiq Data Breach department.
This role is responsible for the full instructional lifecycle: from identifying performance gaps and designing training content to facilitating engaging sessions and maintaining our central knowledge repository.

What You'll Bring:

Key Responsibilities

1. Instructional Design & Content Development

• Design and curate high-impact, visually engaging training materials and digital assessments rooted in Adult Learning Principles, optimized for virtual consumption.
• Collaborate with Subject Matter Experts (SMEs) to translate complex technical information into digestible, learner-centric content.
• Apply adult learning theories (e.g., ADDIE, SAM) to ensure all training programs are effective, scalable, and measurable. 

2. Virtual Facilitation & Remote Performance Coaching

• VILT Excellence: Lead end-to-end virtual new hire onboarding, refresher training and/or product release and initiatives, utilizing advanced facilitation techniques to maintain high engagement in a remote setting.
• Global Agility: Adjust working hours as required to accommodate and facilitate training for global remote teams across various time zones.
• Digital Engagement: Expertly manage virtual classroom tools (breakout rooms, whiteboards, polls, and chat) to facilitate interactive sessions for groups of 15–25.
• Remote Nesting & Sustainment: Oversee the "virtual nesting" phase, providing real-time remote coaching and accountability via screen-sharing and digital feedback loops.
• Virtual Performance Analytics: Partner with leadership to provide data-driven reports on trainee progress and identify performance gaps.

3.  Stakeholder Collaboration & KMS Governance

• Consultative Alignment: Proactively collaborate with stakeholders to identify knowledge gaps and align training/KMS initiatives with current business "pain points."
• KMS Stewardship: Serve as an administrator for the online Knowledge Management System, ensuring all SOPs and resources are accurate, searchable, and standardized.
• Technical Writing: Translate complex operational workflows into clear, professional digital documentation.

Performs other duties as assigned

Impact You'll Make:

Qualifications

• Experience: 3+ years of Learning & Development and/or virtual training experience (Call Center environment preferred).
• Education: Bachelor’s degree preferred, or equivalent professional experience.
• Global Flexibility: Ability to maintain a flexible schedule to support a global operations environment.
• Microsoft Office Mastery: Advanced proficiency in the Microsoft Office Suite, with a heavy emphasis on:
  • PowerPoint: Ability to design visually engaging, professional slide decks that follow brand standards and incorporate multimedia.
  • Word: Expert-level document formatting for the creation of clear, structured Standard Operating Procedures (SOPs) and Participant Guides.
  • Excel: Competency in using data functions to track trainee progress, analyze assessment scores, and report on training metrics.
• Virtual Facilitation Background: Demonstrated experience training in a virtual environment; must be comfortable troubleshooting basic technical concepts while maintaining session flow.
• Communication Excellence: Superior verbal and written communication skills with the ability to present to and influence diverse groups.
• Operational Agility:
  • Ability to maintain focus, flexibility, and organization in a fast-paced environment.
  • Strong collaboration skills and the ability to build consensus on training needs and objectives.
  • Committed to instructional excellence and detail-oriented content design to ensure a high degree of learner readiness and successful post-training integration.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100/100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre for day one.

Please note that being a credit bureau, some positions require a clear credit record.

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

#LI-KM1

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Specialist I, Business Operations