Learning & Development Specialist

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Learning & Development Specialist to join our Customer Support team in a remote location. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Design and develop innovative learning materials, including eLearning modules, videos, facilitator guides, job aids, and assessments
• Facilitate engaging instructor-led and virtual training programs that support employee development and performance
• Apply instructional design principles and adult learning theory to build effective and engaging learning experiences aligned with business outcomes
• Knowledge of training strategies and principles, including adult learning theories
• Conduct needs assessments, task analyses, and evaluations to measure the effectiveness of training initiatives
• Maintain content libraries, version control, and documentation for all training materials
• Partner with SMEs and leaders to conduct needs analysis and validate learning objectives
• Stay current with industry standards, learning technologies, and best practices to enhance learning offerings
• Support training-related projects and initiatives as required

We're Excited to Learn More About You
Your experience may include:

• Minimum of 4 years of experience in Learning & Development, including instructional design and training facilitation
• Demonstrated ability to design and implement effective training programs
• Ability to manage multiple projects and meet tight deadlines
• Successful track record in a dynamic, fast-paced, results-oriented environment
• Strong creative thinking and problem-solving skills
• Experience supporting new or enhanced product launches within a technology organization
• Proven ability to effectively communicate with leaders at all levels
• Ability to balance strategic initiatives with day-to-day deliverables

You may have other skills or credentials, including:

• Strong knowledge of instructional design principles, adult learning theory, and learning technologies
• Proficiency with Articulate 360 (Storyline/Rise)
• Proficiency with Camtasia for multimedia development
• Experience with learning management systems (LMS)
• Advanced skills in Microsoft Office (PowerPoint, Outlook, SharePoint, and Excel)
• Experience working with multimedia training methods and platforms.
• Salesforce or case management knowledge/experience
• Experience in virtual Contact Center, Customer Service, or Support environments
• Experience in tech, insurance, or business consulting environments
• Experience with Synthesia, Asana, Zoom, Confluence, and Jira is preferred

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Our targeted starting base salary in the United States for this position ranges from $55,000 - $75,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities.
Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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