Learning + Development Specialist

POSITION SUMMARY

The Learning + Development Specialist delivers, coordinates, and supports learning experiences that prepare team members to perform confidently and consistently in their roles. This role facilitates training, manages learning logistics, supports onboarding and role readiness programs, maintains training systems, and assists with learning initiatives and project rollouts.

The Learning + Development Specialist plays a critical role in helping team members build technical knowledge, operational readiness, confidence, and consistency while supporting Verve's culture and service expectations.

POSITION RESPONSIBILITIES

Learning Delivery

• Deliver instructor-led, virtual, and blended learning programs.
• Facilitate onboarding, role readiness, and technical training sessions.
• Conduct demonstrations, practice activities, and knowledge checks.

Learning Logistics & Administration

• Coordinate training schedules, enrollments, attendance tracking, and classroom logistics.
• Maintain accurate learning records and LMS assignments.
• Support learner communications and program coordination.

Content Development & Maintenance

• Create and update training materials, job aids, guides, presentations, and learning resources.
• Partner with SMEs to maintain accuracy and relevance.
• Support eLearning development and content updates.

Rollout & Readiness Support

• Assist with training activities associated with process changes, system launches, and new initiatives.
• Reinforce learning after implementation and support learner questions.
• Gather feedback and share improvement opportunities.

Continuous Improvement

• Collect learner feedback and participation data.
• Recommend improvements to learning materials and delivery methods.
• Support the maintenance of knowledge resources and learning documentation.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in education, Communications, or equivalent industry experience. 
• Experience facilitating training or supporting learning programs.
• Proficiency in Microsoft Office.
• Experience with a Learning Management System preferred.
• Experience with Articulate, Rise, Storyline, or similar learning tools preferred.

KEY COMPETENCIES

• Delivers engaging learning experiences that build confidence, understanding, and practical application.
• Communicates information clearly and effectively through verbal, written, and facilitation channels.
• Builds positive working relationships with learners, leaders, subject matter experts, and business partners.
• Manages multiple priorities while maintaining accuracy, follow-through, and attention to detail.
• Supports learner readiness by facilitating training and reinforcing knowledge, skills, and behaviors.
• Provides responsive and practical support that helps learners successfully apply new knowledge and skills.
• Uses learning technologies, systems, and tools to support delivery, administration, and learner engagement.
• Uses feedback, participation data, and observation to improve learning experiences and materials.
• Remains flexible and effective when priorities, learner needs, or organizational requirements change.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.