At WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. Join us in providing exceptional healthcare services and making a difference in our communities. WellNow has over 150 locations across New York, Illinois, Indiana, Michigan, Pennsylvania, and we are continuing to grow! Regardless of how quickly WellNow grows, the company is committed to keeping its promise of offering exceptional healthcare in a convenient, caring atmosphere.
WellNow is part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,500 health and wellness offices across 50 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
Job Summary
The Field Learning and Development Specialist develops, designs, and delivers targeted training programs tailored for specific positions. This role ensures team members have the tools and knowledge necessary to meet performance expectations and provide safe, effective patient care. The Field Learning and Development Specialist collaborates closely with field leaders to create and refine training materials, instructional content, and manuals, while promoting key business initiatives through engaging and effective learning experiences.
Essential Job Functions:
Time is divided across design, facilitation, and administrative work, with the exact balance shifting day to day and week to week depending on project bandwidth and business needs.
Design & Development
• Develop and/or improve content using a variety of modalities, including video, simulation, in-person learning, live virtual learning, and web-based. Uses tools such as Articulate Storyline/Rise, Camtasia, and Microsoft Office/PowerPoint.
• Design and deliver training for all team members, ensuring content is role-specific and aligned with organizational goals.
• Maintain the accuracy and consistency of training materials by seeking prior approval for changes or new content from SME, ELT, and Legal.
Facilitation
• Facilitate specialized VILT sessions such as DOT BAT, Urine Collection, DOT guidelines, EPS, Spirometry, POC testing, OSHA compliance, QA protocols, and other management-requested topics, delivered virtually to team members across all markets.
• Evaluate learner performance by monitoring behaviors and identifying issues such as poor attitude, skill gaps, attendance challenges, or training difficulties, and communicate findings to clinical field trainers, Multi-Site Managers, and Human Resources.
Administrative Support
• Assist with project management tasks, including building and updating detailed project plans.
• Assess current training and data to recommend new trainings, updates, development tools, and applications.
• Support department goals and priorities by tracking training records, reporting on program progress, and coordinating logistics for VILT sessions.
Core Competencies
• Drive for Results — consistently pushes self and others to meet and exceed goals.
• Ethics and Values — adheres to a strong set of core values and beliefs, consistently.
• Adaptability — maintains effectiveness amid shifting priorities, structures, or requirements.
• Communication — conveys information clearly across media in a way that engages and is retained.
• Quality Orientation & Work Standards — holds self and others to high standards, checking work carefully and taking ownership of outcomes.
Minimum Qualifications:
· Proven ability to work independently and collaboratively within a team environment.
· 1-2 years experience in instructional design, learning and development (L&D), and training facilitation
· Strong interpersonal and communication skills, with the ability to engage effectively with diverse groups.
· Knowledge of adult learning theory and principles.
· Proficiency in developing, designing, and editing instructional materials.
· Proficiency in programs such as Articulate RISE 360, Storyline, Adobe Photoshop, Illustrator, InDesign, Vyond, Camtasia, Monday.com, and Smartsheet
· Proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint
· Skilled in organizing, prioritizing, and managing multiple tasks effectively
· Demonstrated ability to deliver engaging, impactful educational content.
· Detail-oriented and highly organized, with strong attention to detail, ensuring accuracy in content and logistics.
· Willingness to work flexible hours, including evenings and weekends, as needed.
Salary starting at $75,000 + DOE
WellNow, is part of TAG-The Aspen Group's family of healthcare brands.
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Skills Required
- Ability to work independently and collaboratively within a team environment
- 1-2 years of experience in instructional design, learning and development, and training facilitation
- Strong interpersonal and communication skills with diverse groups
- Knowledge of adult learning theory and principles
- Proficiency in developing, designing, and editing instructional materials
- Proficiency with Articulate Rise 360, Storyline, Adobe Photoshop, Illustrator, InDesign, Vyond, Camtasia, Monday.com, and Smartsheet
- Proficiency in Microsoft Office Suite and SharePoint
- Ability to organize, prioritize, and manage multiple tasks effectively
- Ability to deliver engaging, impactful educational content
- Detail-oriented and highly organized, with strong attention to content and logistics accuracy
- Willingness to work flexible hours, including evenings and weekends, as needed
TAG - The Aspen Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TAG - The Aspen Group and has not been reviewed or approved by TAG - The Aspen Group.
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Healthcare Strength — Multiple medical plan choices with defined costs, HSA support, and accessible plan documents indicate a robust health offering. Distinctive features like GLP‑1 coverage on the HSA plan and clear SBCs add clarity for election decisions.
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Retirement Support — A clearly outlined 401(k) program features an immediately vested employer match with explicit eligibility timing. Consistent references to the plan and enrollment resources across brand sites underscore ease of access.
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Affordable Benefits — Dental-care discounts through the Aspen Dental network—free preventive services and reduced rates for procedures—help lower out‑of‑pocket costs. Additional perks like brand discounts and pet insurance can further stretch total value for some roles.
TAG - The Aspen Group Insights
What We Do
When we helped launch Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access. We knew the key to better patient care started with the provider, so we changed how the dental business worked. We built new relationships, expertise, and tools to help dentists run their businesses more effectively and better care for their patients. Fast forward, and over 25 years later, we support more than 1000 Aspen Dental locations—by doing so, we are proud to say we have changed access to dental care nationwide. But there’s more work to do. Healthier, happier smiles were just our beginning. We came together to launch TAG – The Aspen Group, officially expanding beyond dental and embracing a new vision. By bringing together Aspen Dental, Chapter, ClearChoice, WellNow, and Lovet into one family of brands, we set out to achieve one simple goal together: to bring better healthcare to more people - because we believe in a future where health and wellness is accessible for all. With that mission in mind, TAG now supports over 5,300 clinicians across more than 1,400 locations. While our vision is now broader, how we achieve it remains the same. The best care starts with the provider - and TAG exists to power them so they can meet patients where they are, no matter their specialty, and deliver better care. Because we know that at the end of the day, better healthcare is simple — empower the provider and their teams, and the rest will follow. United as one group, we’re not just breaking down barriers; today, we’re breaking through. We’re challenging the status quo. Together, we can prove healthcare can be better for both providers and patients. Together, we can bring better healthcare to more people.
Why Work With Us
TAG - The Aspen Group employs and/or supports over 25,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in four distinct categories: Dental care, urgent care, medical aesthetics, and animal health. Every day we wake up to empower providers to do what they do best: focus on the patient.
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