The Role
Leads the HR Learning and Development strategy, building competency frameworks, onboarding, leadership development, succession, coaching, and capability programs. The role manages digital learning ecosystems and LMS platforms, develops HR certification programs, and applies AI and GenAI to personalize learning, improve productivity, and support knowledge management. It partners with HR leadership and business stakeholders to advance organizational development, workforce planning, talent management, employee experience, and HR transformation.
Summary Generated by Built In
About the Role
We are looking for a strategic and execution-focused Learning & Development professional to build capability within the Human Resources function. The role will drive learning strategies that enhance HR business partnering, talent management, organizational development, leadership capability, employee experience, HR analytics, and AI-led HR transformation.
Key Responsibilities
Design and execute the HR Learning & Development strategy aligned with organizational priorities.
Build competency frameworks for HR Business Partners, Talent Acquisition, Talent Management, Rewards, Employee Relations, and HR Operations teams.
Develop structured onboarding and capability-building programs for HR professionals across levels.
Create learning journeys for HR leadership, succession planning, coaching, consulting, and stakeholder management skills.
Drive capability development in organizational design, workforce planning, talent management, change management, and employee experience.
Leverage AI and GenAI tools to enhance HR productivity, learning personalization, and knowledge management.
Implement and manage digital learning ecosystems, LMS platforms, and modern learning technologies.
Build certification programs for HR professionals in emerging areas such as HR Analytics, AI in HR, Talent Intelligence, and Organizational Development.
Ideal Candidate Profile
6–12 years of experience in Learning & Development, Organizational Development, Talent Management, HR Transformation, or Capability Building.
Strong understanding of core HR functions and modern HR practices.
Experience designing learning programs for HR teams, people managers, and leadership populations.
Expertise in leadership development, instructional design, coaching frameworks, and learning analytics.
Preferred Skills
Learning Strategy, HR Capability Building, Organizational Development, Leadership Development, Talent Management, Succession Planning, HR Analytics, AI & GenAI Applications in HR, Instructional Design, LMS Platforms, Change Management, Stakeholder Management, Coaching & Mentoring, Program Management.
Education
Bachelor's Degree required.
MBA / PGDM in HR, Organizational Development, Learning & Development, or related field preferred.
Why Join Us?
Opportunity to build and transform the HR capability ecosystem for one of India's leading digital payments organizations.
Lead AI-driven innovation in HR learning and workforce development.
Partner closely with HR leadership and business stakeholders to shape organizational effectiveness.
High-impact role with strong visibility and career growth opportunities.
Skills Required
- 6-12 years of experience in Learning and Development, Organizational Development, Talent Management, HR Transformation, or Capability Building
- Strong understanding of core HR functions and modern HR practices
- Experience designing learning programs for HR teams, people managers, and leadership populations
- Expertise in leadership development, instructional design, coaching frameworks, and learning analytics
- Bachelor's degree
- MBA or PGDM in HR, Organizational Development, Learning and Development, or a related field
- Experience with learning strategy, HR capability building, organizational development, leadership development, talent management, succession planning, HR analytics, AI and GenAI applications in HR, instructional design, LMS platforms, change management, stakeholder management, coaching and mentoring, and program management
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
