The Role
Design and deliver shipboard learning and leadership development programs; assess needs, facilitate workshops and briefings, pilot training with HR, evaluate effectiveness using data, manage enrollment and post-training evaluations, and support organizational change and adoption.
Summary Generated by Built In
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities
- Partner with onboard leadership and cross-functional departments to design and deliver tailored learning solutions that directly support operational goals and align with the company’s Core Values and brand strategy.
- Engage internal stakeholders to identify learning needs through comprehensive assessments, including interviews, performance observations, data analysis, and guest/operational feedback, ensuring training initiatives address real business challenges.
- Support shipboard leadership development programs—from strategic planning to effective on-site implementation and continuous improvement.
- Facilitate high-impact leadership workshops, learning sessions, team-building experiences, and pre-shift briefings that strengthen capability, collaboration, and culture across the shipboard workforce.
- Collaborate closely with the Human Resources Learning & Development team to develop, test, and pilot new training initiatives, ensuring readiness, consistency, and successful rollout across the fleet.
- Evaluate training effectiveness using data-driven insights (analytics, performance metrics, trend analysis, and direct feedback) and provide actionable recommendations to improve program quality and business outcomes.
- Manage participant enrollment and administer post-training evaluations to measure learning impact, track progress, and identify opportunities for curriculum refinement.
- Contribute to large-scale organizational effectiveness and change management efforts, supporting smooth adoption of new processes, behaviors, and cultural initiatives.
Skills, Knowledge & Expertise
- Bachelor's degree in Communications, HR, or related field, or equivalent work experience.
- Minimum of three (3) years experience in a training and development position that includes program delivery and assessment.
- Prior experience delivering leadership content.
- Strong facilitation skills.
- Previous people management experience preferred.
- Ability to establish and maintain cooperative working relationships with a variety of staff levels in the company.
- Demonstrated a high level of computer fluency in Microsoft Office applications.
- Strong Command of the English language, both verbal and written.
Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
- A competitive salary package.
- Your own comfortable single cabin - your private space to relax and recharge.
- Company-paid travel to and from the ship, so you can focus on the journey ahead.
- Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
- A vibrant recreation and welfare program designed to support your well-being and work-life balance.
- Access to exceptional learning and development opportunities to grow your skills and advance your career.
- The chance to travel the world, exploring exciting destinations while doing what you love.
- A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.
About
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore. We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people’s lives through travel.Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.Comprehensive training and development programs.A strong focus on teamwork and personal growth.Competitive compensation and benefits.A chance to be part of a world-class brand known for excellence.Get to know us by exploring our career site. You’ll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the applicant’s age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
Skills Required
- Bachelor's degree in Communications, HR, or related field, or equivalent work experience.
- Minimum of three (3) years experience in a training and development position that includes program delivery and assessment.
- Prior experience delivering leadership content.
- Strong facilitation skills.
- Previous people management experience.
- Ability to establish and maintain cooperative working relationships with a variety of staff levels.
- High level of computer fluency in Microsoft Office applications.
- Strong command of the English language, both verbal and written.
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The Company
What We Do
Princess Cruises is a world-renowned cruise line that began in 1965 with a single ship sailing to Mexico and has grown to connect guests to over 345 destinations across seven continents, delivering dream vacations with personalized service.
