NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.
Job Description- Consistently offer professional, warm, and engaging service
- Participate in the creation, implementation, and facilitation of the hotel's training plan and its budget, aligned with the property's strategic goals and objectives
- Conduct an annual training needs analysis and collaborate with department heads, guest feedback, audits, and performance reviews to identify development opportunities for their teams
- Define learning priorities (onboarding, technical skills, soft skills, management, etc.)
- Initiate, coordinate, deliver, and follow up on all training activities within the hotel
- Actively establish relationships and partnerships with industry associations, external training providers, and academic institutions related to the hospitality industry
- Update and maintain accurate records of training activities and participant information
- Track attendance and post-training evaluations
- Measure the impact of training on operational performance (KPIs, feedback, quality audits, etc.)
- Prepare monthly training reports and annual training reviews
- Select and coordinate external speakers / certified training organizations
- Train and support internal trainers
- Foster a culture of knowledge sharing, coaching, and mentoring within the organization.
- Maintain an up-to-date training calendar to maximize learning resources and opportunities
- Stay up to date with industry trends, new learning technologies, and best practices in L&D.
- 3-5 years proven experience in Learning & Development, ideally within the hospitality industry.
- Strong communication and interpersonal skills, with the ability to build relationships at all levels.
- A proactive, problem-solving attitude with a genuine desire to support and empower others.
- A proven track record of designing and executing L & D initiatives to yield best outcomes.
- A team player who thrives in a fast-paced, service-oriented environment.
- Passionate about developing people and driving organizational growth.
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
